Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prince Zuriel Bollam

Short Pump

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods. Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Choice Hotels
Richmond
12.2018 - 03.2025
  • Handled all guest luggage as needed during check-in and check-out process.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Assisted with room reservations, changes and cancellations.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Verified customer credit to establish payment method for accommodations.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted guests in a professional and friendly manner.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Issued room keys and escort instructions to bellhops.
  • Processed payments from customers for room charges and incidentals.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Participated in monthly inventory counts to ensure accurate stock levels are maintained.
  • Assisted guests with check-in and check-out procedures as needed.
  • Maintained daily records of room availability and rates.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Facilitated successful front desk operations for high-volume hotel.
  • Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
  • Verified accuracy of billing invoices prior to submitting them for payment processing.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Ensured that all safety protocols were followed at the front desk area.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Computed bills, collected payments and made change for guests.
  • Input and confirmed reservations for guests.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Managed cash drawer according to established accounting guidelines.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Conducted regular audits of front desk operations to ensure compliance with established standards.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Served as first point of contact for emergency situations requiring evacuation or security personnel.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.

Education

B.Tech - Electrical, Electronics And Communications Engineering

Jawaharlal Nehru Technological University
India
05-2011

Skills

  • Guest relations
  • Reservation management
  • Payment processing
  • Front desk operations
  • Customer inquiries
  • Conflict resolution
  • Data entry
  • Task prioritization
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Time management
  • Problem solving
  • Regulatory compliance
  • Room assignments
  • Problem-solving aptitude
  • Listening skills
  • Time management abilities
  • Crisis management
  • Oral and written communications
  • Payment oversight
  • Teamwork and collaboration
  • Team supervision
  • Facilities management software
  • Reservation systems
  • Payment collection
  • Manage research
  • Event coordination
  • Conflict management
  • Staff training
  • Office organization
  • Marketing
  • Process transactions
  • Customer satisfaction
  • Hospitality management
  • Coordinate housekeeping
  • Team performance monitoring
  • Basic accounting
  • Check-out procedures
  • Automated telephone systems
  • Microsoft Office Suite
  • Strategic planning
  • Property management systems
  • Dining and amenity recommendations
  • Self motivation
  • Excellent communication
  • Salesmanship
  • Analytical mastery
  • Cash handling
  • Emergency response
  • Microsoft office
  • Staff scheduling
  • Conflict and issue documentation
  • Nightly audits
  • Flexibility
  • Concierge services
  • Safety and security procedures
  • Check-in and Check-out procedures
  • Switchboard operation
  • Front desk management
  • Operations management
  • Serve guests
  • Reliability
  • Corporate branding
  • Adaptability
  • Training and mentoring
  • Goal setting
  • Team building
  • Coaching and mentoring
  • Teamwork
  • Data confidentiality
  • Financial records oversight

Timeline

Front Desk Agent

Choice Hotels
12.2018 - 03.2025

B.Tech - Electrical, Electronics And Communications Engineering

Jawaharlal Nehru Technological University

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