PRISCILLA ARELLANO
Fairfax
Summary
Proficient and proactive Manager with strengths in communication who is detailed, organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Quickly learns and master new concepts and skills. Drive and result-focused reliable and punctual. Self directed and self-motivated team player who also works well independently. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business and bottom line profits.
Multilingual and fluent in English/Spanish offering solid comprehension of cultural diversity.
Overview
8
8
years of professional experience
Work History
Lead Supervisor
Coach
09.2022 - Current
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over all operations.
- Helped close a store location
Store Manager
Ardene
01.2022 - Current
- Successfully recruited, hired, trained, and build a new team, currently managing a team of 7 in a fast-paced environment
- Strategically planned to reach our sales and KPI’S and by +50% compared to LY
- Monitored employee performance and identified performance gaps for corrective action.
- Promoted my store and transformed it visually to attract new customers and retain current customer with our loyalty program
- Developed my team with consistency and leadership into productive team members with excellent product knowledge and exceptional customer service
- Scheduled and planned according to payroll hours to successfully finish task in a timely manner and reach business goals
- Lead zoom calls with my district manager and other store managers
- Plan and implement all seasonal floor sets to ensure they meet company standards and deadlines
Assistant Store Manager
Timberland
07.2021 - 01.2022
- Successfully managed a team of 12 in a fast-paced environment that required to multitasking.
- Pleasantly responded to customers questions, concerns, and complaints with excellent customer service
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Manager in charge when store closure occurred.
Store Manager
Intimissimi
01.2021 - 07.2021
- Worked closely with district manager to formulate and build the store brand.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Approved regular payroll submissions for employees
- Protected store from loss or theft by setting and enforcing clear security policies
Manager's Supervisor
Kate Spade & Company
07.2019 - 01.2021
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Clientele leader, trained the team to gain and retain new clients.
Sales Floor Supervisor
Tommy Bahama
11.2018 - 07.2019
- Taught salespeople to close deals and improve sales performance to increase revenue for the company
- Supervised, tasks, personnel, and clients for Tommy Bahama company with high sales numbers
- Developed strong and lasting rapport to improve customer service and retain valued clients
Co-Store Manager
LOFT
10.2015 - 11.2018
- Visual Manager made sure windows and floor-set were executed successfully
- Maintained Store Credit Captain excelled in exceeding daily credit card goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Managed, hired, and developed top talent to strengthen workflow and productivity.
Education
Some College (No Degree) - Nursing
Northern Virginia Medical Community College
Skills
- Business Leadership
- Experienced in luxury retail
- Performance Evaluation and Monitoring
- Issue Conflict and Resolution
- Multitasking and Organization
- Selling Expertise
- Recruitment and Hiring
- Staff training and development
- Managing Appointments
- Scheduling and Coordinating
- Bilingual English/Spanish
Timeline
Lead Supervisor
Coach
09.2022 - Current
Store Manager
Ardene
01.2022 - Current
Assistant Store Manager
Timberland
07.2021 - 01.2022
Store Manager
Intimissimi
01.2021 - 07.2021
Manager's Supervisor
Kate Spade & Company
07.2019 - 01.2021
Sales Floor Supervisor
Tommy Bahama
11.2018 - 07.2019
Co-Store Manager
LOFT
10.2015 - 11.2018
Some College (No Degree) - Nursing
Northern Virginia Medical Community College
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