QUAMON HUNTER
Newport News
Summary
Results-driven, analytical, and experienced professional with a strong business and financial acumen, an innovative mindset, and a proven ability to deliver results. I am well-organized, goal-driven, and take the initiative to ensure every task is completed efficiently and effectively. With certifications and experience in Magnetic Particle Testing (MT) and Visual Testing (VT), I excel at detecting material defects, interpreting results, and ensuring compliance with industry standards. My skill set extends beyond NDT, including content creation, website development, video recording and editing, marketing, and audience engagement for niche markets. Highly tech-savvy and a quick learner, I adapt rapidly to new tools and technologies. Additionally, I hold a CDL Class A and I am an excellent problem solver, consistently performing to the best of my ability in any role I undertake.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VT/MT Inspector
Newport News Shipyard
04.2024 - Current
- As an MT/VT Inspector, I conducted Magnetic Particle Testing (MT) and Visual Testing (VT) to identify surface and near-surface defects in materials and welds, ensuring compliance with industry standards such as ASME Section V, AWS D1.1, and ASTM E709
- My responsibilities included preparing surfaces for testing, calibrating and maintaining NDT equipment, interpreting and documenting inspection results, and collaborating with engineers and quality teams to address non-conformities
- I inspected components in various environments, including confined spaces and elevated areas, while adhering to strict safety protocols
- Additionally, I trained and mentored junior inspectors, streamlining inspection processes and ensuring adherence to best practices
- Key achievements include identifying critical defects in high-profile projects, earning Level II certifications in MT and VT under ASNT guidelines, and improving inspection efficiency by reducing turnaround times by15%
Agent Account Manger
Capital One
09.2021 - 01.2025
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Educated clients on new products or services to increase customer engagement with brand
- Facilitated client satisfaction and renewed customer relations to drive growth
- Demonstrates knowledge and understanding of the new accounts system database to manage and maintain customer account information
- Answer any questions regarding balances, interest, and fees
- Redeem rewards points and explain different redemption methods
- Resolve any concerns and explain interest rates and calculations
- Go over transactions as well as put in balance transfers
- Assists with efforts to identify and implement a positive overall customer experience
- Performs other duties as assigned by management
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Developed and implemented strategies to increase client retention
Agent
Ibex Global
09.2017 - 01.2025
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed Building lasting relationships with clients and other call center team members based on trust and reliability
- Followed up on customers' inquiries to assess satisfaction with provided solutions
- De-escalated and resolved customer complaints with punctual, polite and professional service
- Handled and promptly resolved customer complaints to maintain professional relationships
- Resolved caller complaints
- Resolved caller issues quickly and thoroughly
- Informed clients of policies and procedures
- Established strong customer relationships, building recommendations and loyalty
- Called prospective clients in market area to explain products offered and qualify leads
- Adopted customer feedback in process and system improvement initiatives
- Verified and improved quality standards by analyzing customer service metrics
- Organized and attended industry events for talent and client promotion
Truck Driver
PepsiCo
04.2023 - 04.2024
- Operated with safety and skill to avoid accidents and delays
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Maintained daily, legible DOT log book and submitted corresponding documents
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Dropped and hooked trailers and changed configuration of equipment
- Maximized load safety by balancing, securing, and weighing products
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes
- Monitored and managed fuel consumption and expenses for management reporting
- Verified contents of inventory loads against Bills of Lading
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns
- Inspected truck for defects and safe operating condition before, during and after trips
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
- Inspected load security and checked for damages
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity
Truck Driver
M Price Distribution
10.2022 - 05.2023
- Operated with safety and skill to avoid accidents and delays
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Maintained daily, legible DOT log book and submitted corresponding documents
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Drive Semi-truck
- Loading transporting, and delivering items to clients stores in a safe matter
- Operate a lift gate safely
- Perform a pre-trip everyday of tractor and trailer
- Delivery adult beverages locally
- Transport carts into convenient stores
- Stock products on shelf as well as in coolers
- Rotate products on shelf's and store new products in coolers
- Generate report as well as collect checks in money orders from stores
- Print out invoices as well as go over each product with client to confirm that everything is there that was order
- Have good customer services as well as good relationship with clients
Sheet Metal Mechanic
Newport News Shipbuilding
08.2019 - 08.2021
- I was responsible for installing rails, lockers, containers, deck grading, vent systems, and foundations on different parts of the ship I worked on I use various tools such as drills wrenches, impacts, needle guns, and many more hand and power tools I use hand and power tools to trim, buff, smooth, file and grind metal surfaces and joints of parts that have been assembled to ensure safety and a seamless appearance I ensure safety is a priority on the job during all activities, including using tools and installing and fabricating metal I Utilize and interpret blueprints to determine how and where to fabricate, assemble and install sheet metal products
- Read blueprints and schematics correctly to complete jobs accurately and prevent rework
- Measured installation locations with care to cut materials accurately and minimize waste
- Repaired existing sheet metal assemblies to restore appearance and functionality
- Met strict quality standards by inspecting and correcting work of less experienced team members
- Finished and sealed ductwork to achieve ideal look and performance levels
- Helped team operate efficiently by keeping supplies, tools and equipment organized
- Completed same high level of work in hot, cold and inclement weather environments
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials
- Observed safety practices and procedures to maintain safe and clean working environment
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts
Agent
Alorica
11.2018 - 09.2019
- Take incoming calls from potential customers and business customers in setting up accounts Changing customer's accounts and reviewing and updating information Giving information about how to set up accounts online and also informing basic quotes Sort mail in the mail room Take mail to proper departments in the business Update mail information insert mail in proper slots De-escalated and resolved customer complaints with punctual, polite and professional service
- Followed up on customers' inquiries to assess satisfaction with provided solutions
- Handled and promptly resolved customer complaints to maintain professional relationships
- Resolved caller issues quickly and thoroughly
- Established strong customer relationships, building recommendations and loyalty
- Advised customers about new products and assisted customers in determining best product for needs
Customer Service
Bjs Wholesale Club
05.2017 - 11.2017
- Member Services I would politely assist customers in person and via telephone I communicated with vendors regarding back order availability, future inventory, and special orders Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges Greeted customers entering the store to ascertain what each customer wanted or needed Described products to customers and accurately explained details and care of merchandise Walmart Distribution
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship) Receive and process warehouse stock products (pick, unload, label, store) Perform inventory controls and keep quality standards high for audits Keep a clean and safe working environment and optimize space utilization Complete diary logs into inventory Report any discrepancies Communicate and cooperate with supervisors and coworkers
Education
High School -
Hampton High School
Certification
CDL A, Visual Testing, Magnetic Particle Testing
Timeline
VT/MT Inspector
Newport News Shipyard
04.2024 - Current
Truck Driver
PepsiCo
04.2023 - 04.2024
Truck Driver
M Price Distribution
10.2022 - 05.2023
Agent Account Manger
Capital One
09.2021 - 01.2025
Sheet Metal Mechanic
Newport News Shipbuilding
08.2019 - 08.2021
Agent
Alorica
11.2018 - 09.2019
Agent
Ibex Global
09.2017 - 01.2025
Customer Service
Bjs Wholesale Club
05.2017 - 11.2017
High School -
Hampton High School
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