Qand Merzaie
9105 Garvey Ct
Summary
Results-driven General Manager with a proven track record in streamlining operations and enhancing team performance. Expert in labor cost control, staff training, and customer relations, consistently achieving high service standards.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Overview
2
2
years of professional experience
Work History
General Manager
McDonald's
8975 Staples Mill Rd
12.2023 - 02.2026
- Streamlined operational workflows to enhance efficiency and reduce service time.
- Trained and mentored team members on best practices for customer service excellence.
- Implemented inventory management protocols to optimize stock levels and minimize waste.
- Developed training materials to improve staff onboarding and retention rates.
- Oversaw daily restaurant operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Developed staff schedules to ensure adequate coverage during peak hours while controlling labor costs.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Purchased food and cultivated strong vendor relationships.
- Implemented inventory management practices to minimize waste and optimize supply chain efficiency.
- Analyzed sales reports to identify trends, guiding menu adjustments and promotional strategies.
Education
High School Diploma -
Hermitage High School
8301 Hungry Spring RD05-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Staff management
- Customer relations
- Inventory control
- Customer relationship management
- Employee scheduling
- Team training and development
- Labor cost controls
Languages
Persian
Native or Bilingual
English
Professional Working
Timeline
General Manager
McDonald's
12.2023 - 02.2026
High School Diploma -
Hermitage High School