QUA'ASIA HARRIS
Virginia Beach
Summary
Customer service expert with over 4 years experience resolving account and service issues talking inbound and making outbound calls as well as responding to inquiries via email and chat. With a team-oriented mentality and a commitment to customer satisfaction, business goals and customer support excellence. Highly knowledgeable Healthcare Representative with background in pharmaceutical sales and health service support. Strengths lie in building strong relationships with healthcare professionals, educating on medical products for optimal patient care, and contributing to team success through proactive attitude. Past roles have demonstrated abilities in achieving sales targets, providing exceptional customer service, and promoting new medical products effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Healthcare Representative-Remote
Resultscx
10.2024 - 02.2025
- Provided inbound & outbound customer support using a call flow guide.
- Assisted customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more.
- Tracked, documented and retrieved information in databases.
Collections Representative-Remote
Randstad
11.2021 - 07.2024
- Efficiently managed both incoming and outgoing calls to address customers with overdue loan payments.
- Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date.
- Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
Customer Service Representative-Remote
Everise
12.2020 - 11.2021
- Assisted customers with questions, concerns, and overall needs.
- Addressed customer complaints in a patient and understanding manner.
- Channeled customers to appropriate teams and/or departments as needed.
- Followed company communication guidelines, policies, and procedures.
- Managed and followed up on customer inquiries, ensured proper investigation and timely resolution compliant with departmental standards.
Education
HIGH SCHOOL GED -
Norview High School
06.2020
Skills
- Computer literature
- Fast learner
- Customer Service Expert
- Skilled Multi-tasker
- Flash proficiency
- Technical Support
- Desktop Support
- Compliant Resolution
- Java system proficient
- MS Office
- Conflict and dispute Resolution
- Type 40 WPM
- Active Listening
- Time Management
- Communication
Timeline
Customer Service Healthcare Representative-Remote
Resultscx
10.2024 - 02.2025
Collections Representative-Remote
Randstad
11.2021 - 07.2024
Customer Service Representative-Remote
Everise
12.2020 - 11.2021
HIGH SCHOOL GED -
Norview High School