Quandra Shaw
Prince George
Summary
Thriving in fast-paced environments that demand quick adaptation and showcasing a strong aptitude for learning new processes. Professional experiences have sharpened my ability to excel in dynamic settings. Keen eye for detail and proactive approach to problem-solving, enabling effective contributions to team and organizational success.
Overview
4
4
years of professional experience
Work History
Internal Support Group
Maximus Call Center
Chester, VA, USA
11.2020 - Current
- Assisted in developing strategies for managing consumers issues and enrollments
- Conducted problem solving research to improve outcomes of different consumer challenges
- Resolve account issues efficiently to boost consumer satisfaction
- Completed detailed documentation of each call and consumer recommendations for next steps
- Supervisor calls
FFM Tier 2
Maximus
Chester, Va
09.2021 - 06.2022
- Complete basic call log related to the phone inquiries such as logging scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
FFM CSR Tier 1
Maximus
Chester, VA, USA
11.2020 - 09.2021
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting them electronically to the plan provider for processing
Education
Accounting
Virginia Commonwealth University
Richmond, VAAdvanced High School Diploma (Honors) -
Surry County High School
Dendron, VA06.2007
Skills
- Decision-Making
- Staff Training
- Data Confidentiality
- Problem Resolution
- Clerical Support
- Customer Service
Timeline
FFM Tier 2
Maximus
09.2021 - 06.2022
FFM CSR Tier 1
Maximus
11.2020 - 09.2021
Internal Support Group
Maximus Call Center
11.2020 - Current
Accounting
Virginia Commonwealth University
Advanced High School Diploma (Honors) -
Surry County High School
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