Summary
Work History
Education
Skills
Timeline
Generic

QUANIKA BRYANT

Henrico

Summary

Customer-focused professional with a strong background in inbound customer support, communication, and problem-solving. Adept at handling high-volume calls, managing customer inquiries, and using CRM tools to ensure efficiency. Passionate about delivering top-tier customer experiences and building strong client relationships. Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.

Work History

Patient Sales Specialist

Dexcom
  • Provided inbound phone support, delivering exceptional customer service.
  • Assessed patient needs with empathy and effective problem-solving.
  • Maintained accurate patient records by documenting inquiries and responses.
  • Managed outbound follow-up calls and scheduled training sessions.
  • Monitored and responded to group email inquiries, ensuring timely resolution.
  • Prepared reports in Excel and coordinated mass email campaigns.

Warehouse & Operations Manager

AM Weatherguard
  • Managed daily operations of warehouse, including inventory reports, data entry and order processing.
  • Acted as liaison between the CEO and clients, handling communications professionally via phone and email.
  • Scheduled and managed client appointments, ensuring seamless customer interactions.

Shipping and Receiving Specialists

United States Marine Corps
  • Conducted extensive product testing, quality control, and efficiency reporting.
  • Maintained accurate records and reports for logistics, inventory, and material distribution operations.
  • Collaborated with logistics teams to streamline supply chain processes and enhance operational efficiency.

Education

UEI College San Marcos - Medical Assisting

UEI College San Marcos
01.2020

Secondary School - undefined

Whites Creek Comprehensive
01.2012

Skills

  • Data entry proficiency
  • Inbound customer support
  • Adept at using Microsoft Dynamics CRM
  • Skilled in using Microsoft Office applications
  • Customer communication support
  • Proficient in multi-line phone systems
  • Conflict resolution skills
  • Proficient in prioritizing tasks

Timeline

Patient Sales Specialist

Dexcom

Warehouse & Operations Manager

AM Weatherguard

Shipping and Receiving Specialists

United States Marine Corps

Secondary School - undefined

Whites Creek Comprehensive

UEI College San Marcos - Medical Assisting

UEI College San Marcos
QUANIKA BRYANT