Quasim Glover
Newport News
Summary
Results driven Sales Supervisor with expertise in sales development, customer relations, and staff training. Proven track record of enhancing customer satisfaction and driving sales growth through strategic initiatives.
Overview
9
9
years of professional experience
Work History
Experience Supervisor
Best Buy
06.2023 - Current
- Created the Sales Floor schedule on a weekly basis
- Utilized Microsoft Power Business Intelligence program to identify areas of opportunity in the business.
- Was responsible for sales outcomes throughout the entirety of the Sales Floor.
- Created a program to seamlessly integrate new associates to the sales floor.
- Led initiatives to enhance customer satisfaction and improve overall store experience.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Collaborated with cross-functional teams to optimize inventory management and streamline operations.
Appliance Manager
Best Buy
08.2019 - 05.2023
- Supervised daily operations of appliance department, ensuring optimal customer service and sales efficiency.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management processes, reducing stock discrepancies and improving order fulfillment accuracy.
- Utilized Microsoft Power Business Intelligence to maximize business outcomes.
- Grew YOY business in Appliances throughout each Fiscal Year I was in department.
Geek Squad Certified Advisor
Geek Squad - Best Buy
07.2019 - 09.2020
- Provided technical support for customers through troubleshooting and resolving device issues.
- Educated customers on product features, enhancing their understanding and usage experience.
- Collaborated with team members to streamline service processes, improving customer satisfaction rates.
- Another big aspect of this job is selling memberships and services.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Sales Associate
Best Buy
10.2017 - 07.2019
- Consistently hit sales metrics throughout each fiscal year. Those goals include Revenue Per Hour, Best Buy cards, and Best Buy memberships.
- Assisted customers in selecting products based on needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate inventory levels through regular stock checks.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Woodside High School
Newport News, VA06.2015
Skills
- Microsoft Excel
- Microsoft Power Business Intelligence
- Sales expertise
- Customer relations
- Staff education and training
- Teamwork and collaboration
- Document and records management
- Sales closing
- Sales development
Accomplishments
- Sales Associate of the year in FY19 and FY20.
- Top Appliance store in the market during FY23.
- # 6 store in the market for sales in FY26.
Timeline
Experience Supervisor
Best Buy
06.2023 - Current
Appliance Manager
Best Buy
08.2019 - 05.2023
Geek Squad Certified Advisor
Geek Squad - Best Buy
07.2019 - 09.2020
Sales Associate
Best Buy
10.2017 - 07.2019
High School Diploma -
Woodside High School