Quavon Taylor
Prince George,VA
Summary
My purpose is People, I feel we can't do anything without each others. In my field of work employee development is how I solve my purpose. Strong leader and problem-solver. Ensures operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Sr. Co-Manager
Bojangles' Famous Chicken 'n Biscuits
06.2024 - Current
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Conducting crew meetings, as needed, to discuss operations procedures and promotions
- Conducting daily and weekly inventories
- Controlling payroll to meet company labor cost standards
- Controlling inventory to meet company food cost standards
- Maintaining reports and records based on company standards and in full compliance with state and federal regulations
- Maintaining building and equipment via proper operating, cleaning, and preventive maintenance procedures
- Assuming responsibility for cash on all shifts, including bank deposits, and ensuring that all cash procedures are properly adhered to
- Maintaining professional appearance and demeanor at all times
- Ensuring that all sanitation, safety, and security policies and procedures are observed and enforced
General Manager
Hardee's
01.2023 - 06.2024
- Supervising crew as well as Team Leaders, Shift Leaders, and Shift Managers and maintaining highest standards in quality, service, and cleanliness with constant focus on profitability
- Train Shift Leader for different stores
- Train other GM's on updates to system
- Coordinating staff training with crew trainers
- Maintaining cooperative and harmonious working relationship between management team and crew
- Conducting crew meetings, as needed, to discuss operations procedures and promotions
- Conducting daily and weekly inventories
- Controlling payroll to meet company labor cost standards including hiring and terminating
- Controlling inventory to meet company food cost standards
- Maintaining reports and records based on company standards and in full compliance with state and federal regulations
- Maintaining building and equipment via proper operating, cleaning, and preventive maintenance procedures
- Assuming responsibility for cash on all shifts, including bank deposits, and ensuring that all cash procedures are properly adhered to
- Maintaining professional appearance and demeanor at all times
- Ensuring that all sanitation, safety, and security policies and procedures are observed and enforced
- Foster positive work environment that reassures open and honest dialogue, feedback, and innovation
- Communicate both verbally and in writing with all levels of employees
- Maintain accurate records and documentation as required
- Ensure adherence and compliance with all established policies, procedures, and processes
- Responsible for ensuring a professional appearance and attitude at all times
- Accountable for managing team through opening, closing, and ongoing maintenance of facility during assigned shifts; this includes cash control procedures as part of point-of-sale
- Promote sales, manage expenses, and maximize profitability
- Accountable for overall performance of team during assigned shift
- Establish, demonstrate, and recognize exceptional customer service to ensure customer satisfaction
- Provide associates with tools necessary to ensure exceptional customer experiences and interactions
- Serve as first point of customer escalation for service-related issues and work to reconcile customer complaints on assigned shifts
- Document all complaints and communicate with Manager
- Provide positive resolutions to challenges and/or concerns from customers
- Maintain a neat, clean, and organized overall site appearance at each location
Assistant Manager
Sam's Xpress Car Wash
10.2022 - 02.2023
- Sale Memberships and train new employee to sale memberships as well
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cook/Trainer
chili's
10.2021 - 10.2022
- Trained cooks to maintain clean, organized and sanitary workstations.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Cook/Trainer
chili's
04.2019 - 10.2021
- Trained cooks to maintain clean, organized and sanitary workstations.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Truck Driver
First Class Trucking Llc
02.2018 - 04.2019
- Deliver Ace Hardware goods from PA to stores around Va
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Truck Driver
Excel Truck Group
05.2017 - 02.2018
- Delivered New Trucks to Buyers
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed routine maintenance on truck to keep in working order.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
Dishwasher to Cook
Olive Garden
08.2016 - 06.2017
- Multitasking between stations and tasks. Saute station, Fryer and desserts, prep, bread sticks, and grill
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Monitored food quality and presentation to maintain high standards.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
Hopewell High School
Hopewell, VA06-2014
CDL Class A - CDL Class A
Shipper's Choice
Chester, VA01-2017
Skills
- SERVSAFE Certification
- Supervisory Experience
- Strategic Thinking/Planning
- Kitchen/Food Handling Experience
- Knowledge of Safety Regulations
- Effective Conflict Resolution
- Cleanliness/Organization
- Pays attention to Detail
- Time Management/Reliable
- Excellent Customer Service Skills
- Class A (CDL) Driver
- Team training and development
- Branding
- Sales
- Dump Truck Driver
Timeline
Sr. Co-Manager
Bojangles' Famous Chicken 'n Biscuits
06.2024 - Current
General Manager
Hardee's
01.2023 - 06.2024
Assistant Manager
Sam's Xpress Car Wash
10.2022 - 02.2023
Cook/Trainer
chili's
10.2021 - 10.2022
Cook/Trainer
chili's
04.2019 - 10.2021
Truck Driver
First Class Trucking Llc
02.2018 - 04.2019
Truck Driver
Excel Truck Group
05.2017 - 02.2018
Dishwasher to Cook
Olive Garden
08.2016 - 06.2017
High School Diploma -
Hopewell High School
CDL Class A - CDL Class A
Shipper's Choice
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