Quinteetia Staten
newport news
Summary
Results-driven Assistant Store Manager with expertise in customer service, staff training, and inventory management. Focused on enhancing customer satisfaction and streamlining store operations to drive success. Skilled in communication and relationship building to foster a positive shopping experience.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Charlotte Russe
Newport News
04.2025 - Current
- Assisted in managing daily store operations and team activities.
- Trained new employees on company policies and customer service standards.
- Monitored store cleanliness and safety standards for compliance with regulations.
- Oversaw daily store operations, enhancing customer service, optimizing inventory management, and coordinating staff schedules.
- Addressed customer complaints by actively listening, documenting concerns, and providing effective solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Evaluated market trends to pinpoint opportunities for product expansion and improvements, supporting strategic decision-making.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Inside Sales Representative
Hampton road water services
Newport News
10.2024 - 03.2025
- Coordinated scheduling for multiple teams to ensure timely project completion.
- Managed calendar updates and appointment scheduling for senior leadership.
- Collaborated with cross-functional teams to align project schedules.
- Communicated schedule changes effectively throughout the organization when necessary.
Customer Service Representative
Ibex
Newport News
10.2023 - 09.2024
- Assisted customers with inquiries and resolved issues effectively.
- Educated customers about products and services consistently.
- Maintained accurate records of customer interactions and transactions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys to identify areas for improving service quality.
- Conducted follow-up calls with customers post-issue resolution to ensure satisfaction and reinforce customer loyalty.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted products and services to customers during interactions to enhance their experience and support their needs.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Office Administrative Assistant
Meadow Lawn and Pest
Carrollton
04.2022 - 10.2023
- Scheduled appointments and organized calendars for team members.
- Assisted in inventory management and ordered office supplies.
- Processed invoices and managed billing inquiries to ensure accuracy.
- Supported field technicians with documentation and scheduling updates.
- Maintained a clean and organized workspace to enhance productivity.
- Organized and maintained filing systems, both paper and electronic.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Processed incoming invoices for payment in a timely manner.
- Developed efficient administrative procedures to streamline workflow across departments.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
Customer Service Representative
Alorica
Newport News
04.2019 - 04.2022
- Assisted customers with inquiries and resolved issues effectively.
- Utilized CRM software to track customer feedback and concerns.
- Maintained accurate records of customer interactions and transactions to support service quality and follow-up.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by collaborating with other departments to deliver tailored solutions for customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided top-quality control and eliminated downtime to maximize revenue.
- Enhanced customer satisfaction ratings by promptly addressing inquiries, recommending effective solutions, and efficiently resolving issues.
Assistant Store Manager
Family Dollar
Newport News
07.2015 - 04.2019
- Assisted in managing daily store operations and team activities.
- Trained new employees on company policies and customer service standards.
- Monitored store cleanliness and safety standards for compliance with regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
High School Diploma -
George Wythe Highschool
Richmond, VA06-2013
Skills
- Store operations
- Inventory management
- Visual merchandising
- Sales monitoring
- Cash handling
- Pricing and markdowns
- POS systems
- Customer service
- Customer engagement
- Complaint resolution
- Staff training
- Scheduling coordination
- Records maintenance
- Attention to detail
- Time management
- Effective communication
- Relationship management
- Microsoft expertise
- Store operations
Timeline
Assistant Store Manager
Charlotte Russe
04.2025 - Current
Inside Sales Representative
Hampton road water services
10.2024 - 03.2025
Customer Service Representative
Ibex
10.2023 - 09.2024
Office Administrative Assistant
Meadow Lawn and Pest
04.2022 - 10.2023
Customer Service Representative
Alorica
04.2019 - 04.2022
Assistant Store Manager
Family Dollar
07.2015 - 04.2019
High School Diploma -
George Wythe Highschool