QUINTORIA L. WILLIAMS-MEARS
Virginia Beach
Summary
Detail-oriented and empathetic professional with a Bachelor’s degree in Psychology, seeking a position as a Benefit Program Specialist. Possesses strong analytical, communication, and problem-solving skills, with a solid understanding of human behavior, needs assessment, and conflict resolution. Experienced in evaluating individual needs, offering tailored solutions, and ensuring compliance with company policies and legal regulations. Eager to leverage psychological expertise and interpersonal skills to support individuals in navigating benefit programs, while fostering positive relationships and promoting employee well-being. Ready to contribute to a dynamic team and drive the success of benefit programs
Overview
2
2
years of professional experience
Work History
Admissions Counselor
Regent University
03.2023 - 09.2024
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
- Assisted in developing marketing materials to effectively communicate the value of the institution''s educational offerings.
- Reviewed admissions applications and evaluated student credentials.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Tailored admission counseling sessions to address unique concerns and aspirations of each prospective student.
- Streamlined processing of admission applications, reducing wait times for decisions.
- Conducted thorough evaluations of applicant materials to ensure fair and consistent admission decisions.
Offices Services Specialist
Eastern Shore Community Services Board
08.2022 - 03.2023
- Managed the console phone, receiving and checking out consumers, confirming and updating consumer demographic information in the EHR, requesting payment at the time of service and/or referring the consumer to the billing department when appropriate, directing the consumer to the appropriate staff or department when the consumer presents for a reason other than a scheduled appointment, and distributing next appointment cards and school /work excuses;
- Used the EHR to prepare for consumer appointments, to include reviewing “notifications” and “bookmarks” for the day, checking appointments in Profiler, and making necessary adjustments;
- Assisted in the management of providers appointments, including reviewing doctors’ schedules with the nurses; notifying clinicians of cancellations/rescheduling handled over the phone; making cancellations if the provider is sick; calling consumers to remind them of appointments; printing and reviewing every provider’s schedule for the following day to check for double booking, overlaps, etc., and adequate charting time for the doctors;
- Assisted in the coordination of consumer transportation;
- Assisted with monitoring data such as cancellation lists, rescheduling, and “no shows”;
- Maintained a pleasant, organized waiting room;
- Picked up, reviewed, and disseminated staff mail as well as deliver mail to the post office as needed;
- Prepared courier boxes with mail and other information to be delivered and distributed at each site;
- Provided clerical and administrative support (typing, word processing, filing, etc.) to designated directors and staff;
- As needed, assisted in written report preparation (e.g
- Data/information retrieval, formatting, etc.);
- Provided backup receptionist, clerical, and administrative support services to other clerical staff in the administrative office and other facilities;
- Attended in-service training activities, conferences, seminars, etc
- Related to position responsibilities;
- Per policy, maintained Material Safety Data Sheets, (MSDS) for items received at work site;
Education
Bachelor of Science - Psychology
Liberty University
08-2023
Advanced High School Diploma -
Northampton High School
06.2005
Skills
- Customer Service
- Microsoft office
- Time Management
- Organization
- Analytical
- Dependability
- Detail-oriented
- Student Counseling
- Relationship building
- Verbal and written communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Critical thinking
- Organizational skills
- Excellent communication
- Self motivation
- Interpersonal skills
- Training and development
- Professionalism
Timeline
Admissions Counselor
Regent University
03.2023 - 09.2024
Offices Services Specialist
Eastern Shore Community Services Board
08.2022 - 03.2023
Advanced High School Diploma -
Northampton High School
Bachelor of Science - Psychology
Liberty University
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