Quynh Pham
Burke
Summary
Dedicated server with strong menu knowledge and attention to detail. Proven ability to multitask and deliver exceptional customer service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Uno Pizzeria & Grill
Kingstowne
08.2023 - Current
- Delivered friendly, attentive service to guests in fast-paced restaurant environment, enhancing overall dining experience.
- Greeted customers, took food and beverage orders, and proactively met guest needs throughout their visit.
- Prepare and serve alcoholic and non-alcoholic beverages while following restaurant policies.
- Demonstrate strong knowledge of menu items, ingredients, preparation methods, and drink options.
- Recommend dishes, cocktails, beer, and wine based on guest preferences.
- Handle special requests, dietary restrictions, and customer concerns professionally.
- Communicate clearly with kitchen staff to resolve order issues, delays, or mistakes.
- Managed multiple tables while ensuring accuracy, cleanliness, and prompt service, contributing to positive guest satisfaction.
- Process payments, maintain organized work areas, and assist team members during busy shifts.
Server
Rudy's
Alexandria
06.2022 - 08.2023
- Delivered food and beverages to guests with professionalism and positivity.
- Provided menu recommendations and addressed customer inquiries effectively.
- Collaborated with team members to enhance overall customer service.
- Maintained cleanliness of tables and dining areas for welcoming atmosphere.
Hostess Trainer/Server
Maggie Mcfly
Springfield
09.2019 - 06.2022
- Welcomed guests warmly and efficiently seated them, contributing to positive dining experience.
- Assisted guests with inquiries about menu items, showcasing extensive knowledge.
- Accommodated guest requests while ensuring high standards of service.
- Managed cash register operations and processed customer transactions, ensuring accuracy and customer satisfaction.
- Multitasked effectively between hosting, serving, cleaning, and supporting coworkers.
- Followed strict sanitation and safety protocols, maintaining high standards of restaurant cleanliness.
Education
Associate of Science - Health Sciences
Northern Virginia Community College
Annandale, VA05-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Mixology techniques
- Problem solving
- Time management
- Patient care
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Limited
Timeline
Server/Bartender
Uno Pizzeria & Grill
08.2023 - Current
Server
Rudy's
06.2022 - 08.2023
Hostess Trainer/Server
Maggie Mcfly
09.2019 - 06.2022
Associate of Science - Health Sciences
Northern Virginia Community College