Rabab Aytouni
Woodbridge
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
ITA Airways Operations Duty Manager
ITA airways
Sterling
06.2023 - Current
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Maintained accurate records of staff attendance, sales figures.
- Assigned work and monitored performance of personnel.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Recruited and trained new employees to meet job requirements.
- Collaborated with upper management to improve productivity of operations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Created positive work environment for employees and delivered exceptional customer service.
- Prepared weekly reports detailing sales figures and staff.
- Oversee both above and below-the-wing operations and all related activities.
- Ensure all vendors comply with airline regulations and policies.
- Keep them updated on flight operations, including dates, times, and gate information to ensure timely arrivals.
- Communicate all new airline policies to vendors and ensure they read, sign, and comply.
- Supervise ramp operations to ensure proper unloading and loading according to flight CPM.
- Ensure crew satisfaction by coordinating their pick-up and wake-up times accordingly.
- Ensure LC and TRC comply with airline policies and regulations.
- Send daily reports to my manager.
- Ensure the flight departs on time.
Interpreter
Ad Astra
01.2021 - Current
- Assisted foreign language-speaking clients with inquiries.
- Collaborated with team to translate series of documents from English to other languages.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Interpreted conversations between foreign language-speaking clients and others.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
HR Coordinator
Jim Mckay Chevrolet
08.2021 - 03.2023
- Reviewed human resources paperwork for accuracy and completeness.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Recruited top talent to maximize profitability.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- CRM trainer
Service Director/Ticketing Agent
United Airlines
05.2015 - 10.2021
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Sold, printed and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Directed passengers to correct airport terminal locations.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Checked baggage at gate and loaded onto ramp.
- Reviewed tickets, identification and passports to verify traveler identity.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
Education
Master of Arts - Online Academic Advisor in Process
Kansas State University
Kansas, IL08.2022
Bachelor of Arts - Global Affairs Minor Sociology
George Mason University
Fairfax, VA08.2019
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA08.2014
Amadeus/ Altea Trainer -
ITA
Skills
- Serve Customers
- Strategic Negotiations
- Sales Proposal Creation
- Consultative Selling Techniques
- Active Learning
- Customer Relationship Management
- Privacy and Confidentiality
- Safe Equipment Handling
Languages
Arabic, French
Timeline
ITA Airways Operations Duty Manager
ITA airways
06.2023 - Current
HR Coordinator
Jim Mckay Chevrolet
08.2021 - 03.2023
Interpreter
Ad Astra
01.2021 - Current
Service Director/Ticketing Agent
United Airlines
05.2015 - 10.2021
Master of Arts - Online Academic Advisor in Process
Kansas State University
Bachelor of Arts - Global Affairs Minor Sociology
George Mason University
Associate of Science - General Studies
Northern Virginia Community College
Amadeus/ Altea Trainer -
ITA