Rachael Cowne
Warrenton
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling with eagerness to grow in this industry. Self-motivated work ethic to perform effectively in independent or team enviornments,
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
Gastroenterology Associates
04.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Received, read, and routed laboratory and radiology results to correct clinical staff members and physicians.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Family Nanny
Family Friends And Neighbors
09.2020 - 04.2022
- Safeguarded children's wellbeing by closely monitoring their activities and providing appropriate supervision at all times.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Personal Assistant
High Profile Client
04.2019 - 01.2020
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- helped manage and maintain different properties located inside and out of New York City.
- Assisted with clients family while traveling out of town with daily activities and other necessities needed.
Barista/Server
Le Pain Quotidian
09.2015 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Arts - Dance
West Virginia University
Morgantown, WV05-2015
Skills
- Medical terminology
- Electronic medical records
- Patient scheduling
- Insurance verification
- Office management
- Customer service
- Time management
- Problem solving
- Multitasking and organization
- Strong work ethic
Timeline
Medical Office Assistant
Gastroenterology Associates
04.2022 - Current
Family Nanny
Family Friends And Neighbors
09.2020 - 04.2022
Personal Assistant
High Profile Client
04.2019 - 01.2020
Barista/Server
Le Pain Quotidian
09.2015 - 01.2020
Bachelor of Arts - Dance
West Virginia University
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