Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Cowne

Warrenton

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling with eagerness to grow in this industry. Self-motivated work ethic to perform effectively in independent or team enviornments,

Overview

10
10
years of professional experience

Work History

Medical Office Assistant

Gastroenterology Associates
04.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Received, read, and routed laboratory and radiology results to correct clinical staff members and physicians.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.

Family Nanny

Family Friends And Neighbors
09.2020 - 04.2022
  • Safeguarded children's wellbeing by closely monitoring their activities and providing appropriate supervision at all times.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.

Personal Assistant

High Profile Client
04.2019 - 01.2020
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • helped manage and maintain different properties located inside and out of New York City.
  • Assisted with clients family while traveling out of town with daily activities and other necessities needed.

Barista/Server

Le Pain Quotidian
09.2015 - 01.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

Bachelor of Arts - Dance

West Virginia University
Morgantown, WV
05-2015

Skills

  • Medical terminology
  • Electronic medical records
  • Patient scheduling
  • Insurance verification
  • Office management
  • Customer service
  • Time management
  • Problem solving
  • Multitasking and organization
  • Strong work ethic

Timeline

Medical Office Assistant

Gastroenterology Associates
04.2022 - Current

Family Nanny

Family Friends And Neighbors
09.2020 - 04.2022

Personal Assistant

High Profile Client
04.2019 - 01.2020

Barista/Server

Le Pain Quotidian
09.2015 - 01.2020

Bachelor of Arts - Dance

West Virginia University
Rachael Cowne