Rachael Jenkins
Stafford
Summary
Dynamic office support and customer service specialist with a proven ability to efficiently manage administrative tasks while enhancing workplace productivity. Strong emphasis on team collaboration and adaptability to meet evolving demands drives success in fast-paced environments. Known for reliability and effective communication skills, with solid proficiency in data management and customer service, ensuring seamless operations and consistently achieving results. Committed to fostering positive relationships and contributing to organizational goals through dedicated support and innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
EZ Cruz Marina, LLC
Woodbridge, VA
07.2025 - Current
- Use Quickbooks to enter customer invoices and email them
- Maintained organized filing systems, enhancing document retrieval efficiency and accuracy.
- Enter and pay vendor bills
- Order office supplies and kitchen food for office personnel
- Basic office equipment knowledge (scanner, copier and fax machine)
- Open and closed business accounts
- Enter in new employees, vendors, customers and made sure to collect all necessary documentation
- Answered phones/emails, help customers with any questions/concerns
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Take credit card payments/keep all receipts in order
- Data entry and bank reconciliations in Quickbooks
- Enter and keep track of clock in/out times for employees
Waitress
Yard House
Springfield, VA
01.2024 - 02.2025
- Handled food & drinks
- Attend all off the clock meetings/team building excercises
- Entertained guests to ensure all had a fun/enjoyable experience
- Built lasting relationships with customers
- Handled cash & credit card payments
- Extensive knowledge of beer/wine/cocktails
- Good upselling techniques
- Able to understand & accommodate all customer needs
- Able to work in a quick paced environment
- Able to multitask with efficiency
- Great organization & time management skills
- Food & beverage certification
- Took care of all end of shift cleaning duties to maintain a clean work environment
- Always willing to& reliable to pick up extra shifts/have a strong record of punctuality
Waitress/Entertainer
Hooters
Woodbridge, VA
03.2022 - 11.2023
- Handling food and drinks
- Entertaining guests during their visit
- Making sure all guests needs are met
- Ensuring guests are satisfied with all food/drinks
- Taking payments
- Making sure restaurant is opened/closed properly
- Keeping up with cleanliness for inspections
Server/Bartender/Key Holder
Carrabba's Italian Grill
Woodbridge, VA
04.2019 - 09.2021
- Promoted to key holder and wine ambassador within first year of employment
- To-go experience
- Current bartender
- Trained multiple employees for different positions including hosting, serving and bar tending
- Managed multiple tables efficiently while maintaining high standards of service quality.
- Taken on a supervisory role (making sure all servers/guests are satisfied and have what they need, resolving any issue within the restaurant, setting up interviews, balancing the numbers/paying everyone at the end of the night)
- Experience opening/closing the restaurant
- Excellent cleaning habits
- Energetic and eager to learn new things
- Great customer service/communication skills
- Attentive and understanding of customer needs
- Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours.
Server/Waitress
Buffalo Wild Wings
Woodbridge, VA
08.2017 - 07.2018
- Helped hostess with seating
- Ensured customers had a good experience
- Bussed tables
- Ran food
- Maintained cleanliness of the restaurant
- Handled payments
- Answered calls
- Made sure to help fellow employees when needed
Sales Associate
Forever 21
Woodbridge, VA
10.2016 - 04.2017
- Worked in the fitting room
- Made sure customers got the help they needed
- Handled new shipments
- Assisted in setting up sales floor
- Greeted customers
Education
High school - general studies
Forest Park High School
Woodbridge, VA06.2016
Skills
- Filing
- Customer relationship building
- Attention to detail
- Microsoft Excel
- Assistant Manager Experience
- Busser
- Bartending
- Clear language communication
- QuickBooks Online
- Typing
- Office experience
- Microsoft Word
- Client relationship development
- Phone etiquette
- Good time management
- Serving
- Ability to work under pressure
- Excellent written/verbal communication
- Teamwork
- Communication skills
- Clerical experience
- Computer literacy
- Organized
- Maintaining customer confidentiality
- Aloha POS
- Food service
- Restaurant Experience
- Administrative experience
- Supervising experience
- Building rapport
- POS
- Organizational skills
- Time management
- Customer service
- Food Handling
- Food safety
- Serving Experience
- Fast learner
- Upselling
- Cash handling
- Host/Hostess
- Data entry
- Customer support
- Kitchen experience
- QuickBooks
- Mobile devices
- Front desk
- Windows
- Computer operation
- Positive attitude
Certification
- Responsible beverage certification
- Food handler certificate
- Food Handler Certification
- Driver's License
- ServSafe
Languages
English
Timeline
Office Assistant
EZ Cruz Marina, LLC
07.2025 - Current
Waitress
Yard House
01.2024 - 02.2025
Waitress/Entertainer
Hooters
03.2022 - 11.2023
Server/Bartender/Key Holder
Carrabba's Italian Grill
04.2019 - 09.2021
Server/Waitress
Buffalo Wild Wings
08.2017 - 07.2018
Sales Associate
Forever 21
10.2016 - 04.2017
High school - general studies
Forest Park High School