Rachael McDaniel
Grottoes
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating a positive working environment. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Enhance overall business performance through effective leadership and innovative problem-solving.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Jersey Mikes
Staunton
01.2022 - Current
- Provided friendly and courteous customer service.
- Provided guidance on complex customer service matters.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed recruitment and hiring of many new staff.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Esthetician
Mill Street Day Spa
Staunton
03.2020 - 01.2021
- Conducted private client consultations.
- Educated clients on skin care procedures and products.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Learned new techniques and complete chemical peel processes.
- Communicated effectively with other members of the spa team regarding client concerns.
- Built positive client relationships and guided clients through treatments.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Ensured compliance with state regulations related to sanitation and health standards.
- Set up patient rooms and sterilized equipment.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
Skincare Sales Consultant
Sephora
Charlottesville
05.2018 - 03.2020
- Conducted research on latest trends in skincare industry.
- Assisted in creating displays, stocking shelves, and organizing inventory.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints professionally by providing solutions promptly.
- Generated reports on weekly sales activities for management review.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Educated clients on skin conditions, treatments and products to grow sales.
- Performed store opening and closing duties such as counting money and restocking merchandise.
- Demonstrated product knowledge to customers and answered questions about products.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Front of House Manager
Wings Over Charlottesville
Charlottesville
07.2013 - 05.2018
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted with training new staff members on proper customer service techniques.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
Education
Licensed Esthetician - Esthetics
Steiner Institute of Esthetics
Charlottesville, VA06-2016
Skills
- Customer service
- Employee training
- Inventory management
- Visual merchandising
- Team building
- Conflict resolution
- Time management
- Staff recruitment
- Problem solving
- Scheduling management
- Staff supervision
- Marketing and promotions
- Customer experience
- Goals and performance
- Upselling and cross selling
- Store operations
Timeline
Assistant Store Manager
Jersey Mikes
01.2022 - Current
Esthetician
Mill Street Day Spa
03.2020 - 01.2021
Skincare Sales Consultant
Sephora
05.2018 - 03.2020
Front of House Manager
Wings Over Charlottesville
07.2013 - 05.2018
Licensed Esthetician - Esthetics
Steiner Institute of Esthetics
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