Rachael O. Wilson
Alexandria
Summary
Dynamic and customer-focused professional with extensive experience at Joe Theismann's Restaurant. Proven expertise in effective communication and cash handling, ensuring exceptional service and satisfaction. Recognized for resolving customer concerns promptly and maintaining a welcoming environment, contributing to a positive dining experience.
Overview
6
6
years of professional experience
Work History
Server
Joe Theismann's Restaurant
Alexandria
05.2023 - Current
- Greet and communicate effectively with diverse clientele
- Accurately take and process orders, manage payments, and resolve concerns
- Coordinate with kitchen and team members to ensure timely service
- Maintain a clean, organized, and welcoming environment
Hostess
Kusshi Sushi
Alexandria
06.2022 - 10.2022
- Managed front desk operations including guest check-in and waitlists
- Handled a high volume of phone calls, provided information, and booked reservations
- Organized to-go orders and coordinated with delivery platforms
- Demonstrated professionalism, punctuality, and customer service skills
Delivery Driver & In-Store Support
Papa John’s
Alexandria
12.2020 - 08.2021
- Delivered orders promptly and courteously, ensuring customer satisfaction
- Answered phones, assisted with order intake, and processed payments
- Supported kitchen staff with prep work and maintained cleanliness
Lifeguard & Front Desk Attendant
Hayfield Farm Swim Club
Alexandria
06.2019 - 08.2020
- Managed pool check-in, member inquiries, and daily cash handling
- Provided first aid and ensured safety in accordance with Red Cross standards
- Maintained facility cleanliness and handled customer service issues
Education
Some College (No Degree) -
Northern Virginia Community College
Alexandria, VASome College (No Degree) -
Radford University
Radford, VAHigh School -
Thomas Edison High School
Alexandria, VASkills
- Front desk operations and phone management
- Cash handling and POS systems
- Effective communication skills
- Microsoft Office proficiency
- Conflict resolution strategies
- Patron interaction and support
- First aid certification
- Customer service excellence
- Time management expertise
Volunteer Work
- John Lewis High School assistant softball coach, 2024-2025 seasons, Mentored players and helped develop skills, with effective leadership and communication
- Leukemia and Lymphoma Society, Swim-a-thon, Top Fundraiser, 2011-2019, Raised over $1,000 each summer for cancer research
Timeline
Server
Joe Theismann's Restaurant
05.2023 - Current
Hostess
Kusshi Sushi
06.2022 - 10.2022
Delivery Driver & In-Store Support
Papa John’s
12.2020 - 08.2021
Lifeguard & Front Desk Attendant
Hayfield Farm Swim Club
06.2019 - 08.2020
Some College (No Degree) -
Northern Virginia Community College
Some College (No Degree) -
Radford University
High School -
Thomas Edison High School
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