Rachel Hester
Toano
Summary
Dynamic Life Enrichment Coordinator at Edgeworth Park at New Town, skilled in event planning and fostering resident engagement. Successfully developed innovative recreational programs that enhanced socialization and well-being, while demonstrating strong organizational skills and emotional intelligence to create a vibrant community atmosphere. Passionate about improving residents' quality of life through creative activities.
Overview
6
6
years of professional experience
Work History
Life Enrichment Coordinator
Edgeworth Park at New Town
Newtown
12.2025 - Current
- Developed engaging recreational programs for residents' enjoyment and socialization.
- Coordinated daily activities and events tailored to residents' interests and abilities.
- Collaborated with staff to enhance the overall resident experience and satisfaction.
- Organized transportation logistics for off-site excursions and community outings.
- Assisted in the coordination of special events including holidays, birthdays, and other celebrations.
- Managed inventory of equipment used in recreational activities such as games, puzzles, books .
- Created a welcoming environment in the activity room by ensuring cleanliness and organization of supplies.
Resident Engagement Assistant/Administrative Assistant
Stein Assistant Living
Somerset
03.2023 - 10.2024
- Dedicated and compassionate professional with a strong commitment to supporting residents and enhancing their quality of life.
- Skilled in assisting individuals with daily activities and consistently focused on bringing positivity and joy to the community.
- Strong advocate for resident engagement, recognizing its vital role in preventing isolation and depression.
- Additionally trained to manage front desk responsibilities, coordinate transportation services, and schedule medical appointments to ensure residents' needs are fully met with efficiency and care.
- Assisted residents with daily living activities and personal care needs.
- Documented resident observations and reported changes to nursing staff promptly.
- Fostered positive relationships with residents through active listening and empathy.
- Provided emotional support for residents struggling with mental health issues.
- Monitored changes in residents' physical condition or behavior patterns.
- Encouraged social interaction among residents through organized activities.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Improved patients' wellbeing by advising on medical and lifestyle issues impacting current health.
- Assisted residents with daily activities and personal care needs.
- Organized and maintained resident files and documentation efficiently.
- Processed mail and packages for residents and administrative staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
BDC Coordinator, Administrative Office Receptionist
Audi America
Edison
03.2020 - 10.2021
- Experienced professional with a background in customer service, administrative support, and claims processing.
- Proven ability to manage appointment scheduling, process insurance claims, and handle various paperwork for Audi America.
- Highly proficient in computer systems for logging appointments and processing both phone and in-person payments.
- Additionally, served as Valet Coordinator, overseeing valet operations to ensure timely delivery of vehicles to customers, consistently applying attention to detail and commitment to exceptional customer service.
Assistant
Del Vacchio O'hara
Flemington
- As an assistant to a lawyer, the main responsibility is to support the lawyer in managing their legal work efficiently.
- This includes both administrative and legal-related tasks, helping ensure that the lawyer can focus on legal strategy, client representation, and court work.
- (Internship)
Skills
- Event Planning
- Customer Service
- Problem Solving
- Conflict Resolution
- Leadership
- Adaptability
- Budgeting
- Creative Thinking
- Organizational Skills
- Emotional Intelligence
- Creative program development
- Activity planning
- Organizational skills
- Multitasking
Personal Information
Date of Birth: 10/24/94
References
References available upon request.
Timeline
Life Enrichment Coordinator
Edgeworth Park at New Town
12.2025 - Current
Resident Engagement Assistant/Administrative Assistant
Stein Assistant Living
03.2023 - 10.2024
BDC Coordinator, Administrative Office Receptionist
Audi America
03.2020 - 10.2021
Assistant
Del Vacchio O'hara