Rachel Johnson
Glade Spring
Summary
Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Overview
14
14
years of professional experience
Work History
English Teacher
Scott County Public Schools (Gate City High)
08.2022 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and implemented assessments to measure student progress in English language learning.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Created and implemented activities to foster critical thinking skills of students.
- Kept classroom organized, clean and safe for students and visitors.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Supported student skill development in alignment with personal and academic goals.
Elementary Music Teacher
Scott County Public Schools
08.2021 - 05.2022
- Familiarized students with basic concepts of music such as notes, tempo, beats, compositions, and chords.
- Organized musical equipment thoughtfully to develop classroom routines, managing materials efficiently with minimal lost activity time.
- Taught students to identify different instruments from instrument's sound and shape.
- Established a positive learning environment through consistent classroom management techniques and clear expectations for behavior and achievement.
- Implemented differentiated instruction strategies to accommodate diverse learning styles and needs within the classroom.
- Traveled between 4 elementary schools and created diverse lessons for each class.
Teller/ Contact Center Coordinator
Eastman Credit Union
05.2015 - 07.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Maintained friendly and professional customer interactions.
Cook/Order Processor/Money Receiver
Pals Sudden Service
04.2010 - 05.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Took orders quickly and efficiently to optimize customer experience
- Received money while handing correct orders to customers
Education
Master of Arts - Education/Secondary Education
University of Phoenix
Tempe, AZ01.2024
Bachelor of Science - Psychology
The University of Virginia's College At Wise
Wise, VA12.2015
Associate of Science - General Studies
Mountain Empire Community College
Big Stone Gap, VASkills
- Student Motivation
- Problem-solving skills
- Student Support
- Classroom Management
- Student Engagement
- Lesson Planning
- Team Collaboration
- Online Teaching
- Adapting to Different Learning Styles
- Teaching strategies
- Reading Comprehension
- Student-Centered Learning
- Lecturing
- Organizational ability
- Parent Communication
- Test Preparation
- Google Classroom
- Online Instruction
- Grammar Instruction
- Technology Integration
Timeline
English Teacher
Scott County Public Schools (Gate City High)
08.2022 - Current
Elementary Music Teacher
Scott County Public Schools
08.2021 - 05.2022
Teller/ Contact Center Coordinator
Eastman Credit Union
05.2015 - 07.2021
Cook/Order Processor/Money Receiver
Pals Sudden Service
04.2010 - 05.2015
Master of Arts - Education/Secondary Education
University of Phoenix
Bachelor of Science - Psychology
The University of Virginia's College At Wise
Associate of Science - General Studies
Mountain Empire Community College
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