Rachel Knott
Ruther Glen
Summary
Dynamic Assistant Manager with a proven track record at CHS Cafeteria, excelling in customer service and team leadership. Expert in conflict resolution and process improvement strategies, I have successfully enhanced operational efficiency and fostered a motivated workforce. Committed to driving sales and delivering exceptional customer experiences.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Manager
CHS Cafeteria
Bowling Green
08.2019 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Shift Manager
Chili's Bar and Grill
Fredericksburg
01.2006 - 04.2007
- Trained new employees on company policies, procedures, and job responsibilities.
- Assisted in resolving escalated customer service issues in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with food safety regulations and quality standards.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Resolved conflicts between employees or customers in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Shift Manager/Key Holder
Ruby Tuesday
Stafford
03.1999 - 01.2006
- Provided guidance to new trainers on how to deliver quality instruction within a specified time frame.
- Advised senior management about potential improvements that could be made to current training processes or systems.
- Facilitated problem solving workshops designed to improve team dynamics among employees.
- Developed, implemented and evaluated training programs for employees.
- Assisted with the development of learning objectives and course outlines for each training session.
- Led train-the-trainer sessions with subject matter experts to ensure consistency in delivery of content across departments and locations.
- Actively participated in professional development activities such as conferences or seminars.
Education
Some College (No Degree) - Nursing
Germanna Community College
Locust Dale, VASkills
- Quality assurance
- Customer service
- Team leadership
- Conflict resolution
- Inventory management
- Process improvement strategies
- Employee supervision
- Money handling
- Team motivation techniques
- Decision-making
- Sales strategies
- Customer rapport
Certification
- Serve Safe
Affiliations
- Concessions manager CCLL 2020-2022
- Field Hockey Assistant/ Helper 2020-2025
Timeline
Assistant Manager
CHS Cafeteria
08.2019 - Current
Shift Manager
Chili's Bar and Grill
01.2006 - 04.2007
Shift Manager/Key Holder
Ruby Tuesday
03.1999 - 01.2006
Some College (No Degree) - Nursing
Germanna Community College
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