Rachel Lyatuu
Virginia Beach
Summary
Enthusiastic & Committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Works very well with teams to accomplish on-time and accurate clerical tasks.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Doma Technologies
06.2024 - 01.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
Virtual Client Solutions, Morgan Stanley
03.2022 - 12.2023
- Managed and logged daily inbound calls from participants from across the globe.
- Assisted in enhancing existing Client relationships by processing participant requests, resolving inquires, and navigating participant accounts.
- Assisted participant in selling and transferring shares in global markets.
- Reset passwords and activated accounts for new employees.
- Referred participants to financial advisors to pursue financial goals.
- Assisting participants through Chat. Walking participants through the navigation of their accounts, explained different types of stock plan policies and contribution requirements, often created tickets to investigate delayed funds.
- Offered SME support to different teams within WSG-I. Assisting co-workers in further verification of our participants and researched through documents to assist teammates who were on active calls.
Administrative Assistant
Vineyard Columbus
03.2019 - 01.2022
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
- Directed customer communication to appropriate department personnel.
- Monitored attendance records by taking note of Student attendance per each event and adding details into vineyard data base.
- Planned events and department activities by acquiring venues, developing guest lists, and organizing catering services.
- Arranged car accommodations for domestic speakers and guest per events.
Unit Clerk Assistant
The Ohio State Wexner Medical Center
02.2019 - 09.2021
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Supported patients with timely and knowledgeable response to diverse requests.
- Coordinated supply replenishment to meet expected unit demands. Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
Haven of Peace Academy
Associate of Arts - Psychology
Columbus State Community College
01.2017
Skills
- Advanced MS Office Suite knowledge
- Document retrieval
- Sensitive material handling
- Excel spreadsheets
- Data entry documentation
- Attendance records preparation
- Inventory supplies
- Event coordination
- Proofreading
- Dedicated team player
LNGG
Languages: English, Kiswahili
Timeline
Doma Technologies
06.2024 - 01.2025
Virtual Client Solutions, Morgan Stanley
03.2022 - 12.2023
Administrative Assistant
Vineyard Columbus
03.2019 - 01.2022
Unit Clerk Assistant
The Ohio State Wexner Medical Center
02.2019 - 09.2021
High School Diploma -
Haven of Peace Academy
Associate of Arts - Psychology
Columbus State Community College
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