Rachel McClain
Norfolk
Summary
Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering a positive, team-oriented environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Kempsville Center for Behavioral Health
06.2024 - Current
- Provide direct care for children ages 5–18 through safety checks, one-to-one observation, and ADL support.
- Deescalate high-risk behavioral situations to ensure patient and staff safety.
- Lead therapeutic groups that promote coping skills, engagement, and social interaction.
- Collaborate with nurses, physicians, and interdisciplinary teams on patient care plans.
- Accurately document patient progress in EMR systems and communicate effectively with families.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- De-escalate high-risk behavioral situations to ensure the safety of both patients and staff promoting security and patient well-being.
Mental Health Technician
Parkwood Behavioral Health System
03.2024 - 05.2024
- Conducted Q15/Q5 checks and direct patient observation.
- Assisted with admissions, discharges, vital signs, and patient transport.
- Responded to emergency codes and successfully deescalated crisis situations.
- Led group activities and maintained detailed patient documentation.
Mental Health Technician
Dominion Hospital
12.2021 - 12.2022
- Delivered care to adults, adolescents, and children in inpatient units.
- Assisted with medical monitoring, ADLs, admissions, and discharges.
- Supported therapeutic groups and maintained patient safety during crises.
- Enforced infection control and COVID-19 protocols across units.
Phlebotomist
Dominion Hospital
10.2021 - 10.2022
- Performed accurate venipuncture, capillary, and pediatric blood draws, ensuring patient comfort.
- Processed, labeled, and transported specimens following CLIA and OSHA guidelines.
- Collaborated with ER teams to prioritize STAT draws for timely patient care.
- Skilled in COVID-19 specimen collection and high-volume testing environments.
- Operated lab equipment (centrifuge, vacutainers, pneumatic tube system) to streamline workflow.
Phlebotomist
Floyd Medical Center
03.2021 - 09.2021
- Performed accurate venipuncture, capillary, and pediatric blood draws, ensuring patient comfort.
- Processed, labeled, and transported specimens following CLIA and OSHA guidelines.
- Collaborated with ER teams to prioritize STAT draws for timely patient care.
- Skilled in COVID-19 specimen collection and high-volume testing environments.
- Operated lab equipment (centrifuge, vacutainers, pneumatic tube system) to streamline workflow.
Phlebotomist
Methodist South Hospital
11.2020 - 02.2021
- Performed accurate venipuncture, capillary, and pediatric blood draws, ensuring patient comfort.
- Processed, labeled, and transported specimens following CLIA and OSHA guidelines.
- Collaborated with ER teams to prioritize STAT draws for timely patient care.
- Skilled in COVID-19 specimen collection and high-volume testing environments.
- Operated lab equipment (centrifuge, vacutainers, pneumatic tube system) to streamline workflow.
Nurse Aide
In-Home Care
09.2017 - 03.2018
- Assisted patients with ADLs including bathing, dressing, feeding, and mobility.
- Monitored vital signs and accompanied patients to appointments.
- Supported patient families with care questions and updates.
Nurse Aide
Heritage Hall Internship
10.2017 - 12.2017
- Assisted patients with ADLs including bathing, dressing, feeding, and mobility.
- Monitored vital signs and accompanied patients to appointments.
- Supported patient families with care questions and updates.
Education
Phlebotomy Certificate -
Blue Care Medical Academy
01.2020
Nurse Aide Certificate - undefined
Abbott Education Center
01.2017
High School Diploma - undefined
Seaside High School
01.2017
Skills
- Patient Care & Monitoring
- Crisis Prevention & De-escalation
- Behavioral Health & Group Therapy
- Specimen Collection & Processing
- Pediatric & Adult Phlebotomy
- Vital Signs & ADL Support
- Documentation & Charting (Epic, EMR)
- Strong Communication & Team Collaboration
- Infection Control & Safety Compliance
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
Certification
BLS Certified
Timeline
Mental Health Technician
Kempsville Center for Behavioral Health
06.2024 - Current
Mental Health Technician
Parkwood Behavioral Health System
03.2024 - 05.2024
Mental Health Technician
Dominion Hospital
12.2021 - 12.2022
Phlebotomist
Dominion Hospital
10.2021 - 10.2022
Phlebotomist
Floyd Medical Center
03.2021 - 09.2021
Phlebotomist
Methodist South Hospital
11.2020 - 02.2021
Nurse Aide
Heritage Hall Internship
10.2017 - 12.2017
Nurse Aide
In-Home Care
09.2017 - 03.2018
Nurse Aide Certificate - undefined
Abbott Education Center
High School Diploma - undefined
Seaside High School
Phlebotomy Certificate -
Blue Care Medical Academy
Additional Work Experience
- Intern – Holistic Family Health, Southaven, MS (2020)
- Customer Service Roles (FedEx, Chick-fil-A, California Burrito) – 2017–2020
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