Rachel McManus
Virginia Beach
Summary
Results-driven Restaurant General Manager with 15+ years of progressive experience, rising from hourly team member to senior leadership. Proven record of increasing profitability, building high performing teams, controlling costs, and delivering exceptional guest experiences. Hands on leader with deep operational knowledge and a strong commitment to service, training and accountability. Known for leading by example, developing future leaders, and creating a culture of consistency, respect, and performance
Overview
16
16
years of professional experience
2
2
Certifications
Work History
General Manager
BBL Hospitality
Albany
10.2009 - 12.2025
- Lead daily operations for high volume restaurants increasing revenue from $1.6 million to $2.3 million in 3 years through operational improvements and local marketing
- Managed and developed teams of 25-50 employees Company wide, including managers and supervisors
- Implemented scheduling, ordering, and inventory procedures to improve efficiency
- Ensured compliance with local health department regulations regarding food safety standards
- Secured highest retention rate in the company at original location after COVID, with 90% of staff returning
- Deployed to underperforming or transitioning locations to stabilize operations, improve culture and restore profitability
Education
Associate of Applied Science - Business Management
Herkimer County Community College
Herkimer, NY05-2010
Skills
- Fair but firm leadership style
- Multi unit and high volume operations
- Staff hiring, training and retention
- Full P&L responsibility
- Guest experience and service recovery
- Inventory and Vendor Management
- Health, Safety and Compliance
- Training Systems and SOP implementation
Accomplishments
Employee of the Year - 2012
Certification
ServSafe Certified Proctor
Timeline
General Manager
BBL Hospitality
10.2009 - 12.2025
Associate of Applied Science - Business Management
Herkimer County Community College