RACHEL MYERS
Bank of America
Dumfries
1
Certification
11
years of professional experience
Strategic risk management and operational governance leader with extensive financial services experience. Manages large-scale risk mitigation and compliance initiatives while overseeing enterprise controls programs. Strengthens control environments, enhances forecasting accuracy, and embeds disciplined risk practices to reduce operational and regulatory risks.
Work History
Senior Business Operations Manager
2 Years 11 Months- Led enterprise risk mitigation initiatives across two technology organizations, reducing delivery timelines from 10 weeks to 6 weeks by implementing controlled workforce strategies that improved compliance and reduced operational exposure.
- Directed risk-aligned financial planning and workforce governance for $140M portfolio and 1,000+ employees, improving forecasting accuracy by 20% through enhanced controls and forensic risk analysis.
- Oversaw global resource planning, ensuring contract and tenure compliance across FTE and consulting partners while adhering to risk, regulatory, and vendor management standards.
- Strengthened operational governance through development of audit-ready reporting routines, executive dashboards, and risk-focused business reviews for senior leadership.
- Aligned financial, operational, and workforce decisions with enterprise risk appetite and governance frameworks, enhancing organizational control posture.
Contract Analyst (Contractor)
1 Year- Reviewed and analyzed 200+ contracts annually for regulatory, legal, and compliance risk, ensuring 100% adherence to corporate policies and minimizing potential legal exposure.
- Drafted and negotiated 30+ NDAs, MSAs, and SLAs, aligning with stakeholder risk requirements to protect organizational interests.
- Identified key contractual risks and led mitigation efforts for five cross-functional teams, enhancing contingency planning and strengthening control frameworks.
Business Execution Senior Consultant
6 Months- Led enterprise-wide Contract Lifecycle Management (CLM) and AI/ML-driven legal-risk technology initiatives across 10 global organizations, improving compliance and contract-risk detection accuracy by 25%.
- Implemented NLP- and UDML-based solutions that reduced legal processing time by 30% while strengthening quality control and regulatory adherence.
- Developed risk-resilient workflow models and documentation standards, fostering scalability and achieving a 95% success rate in enterprise adoption.
- Partnered with product owners and solution architects to integrate risk controls into contract analytics platforms, enhancing operational decision-making.
Business Analyst
1 Year 7 Months- Drafted and managed 50+ NDAs, MSAs, and SLAs, ensuring compliance oversight that led to 20% increase in on-time renewals.
- Ensured contract documentation met regulatory, legal, and enterprise risk guidelines, supporting compliance and minimizing risk.
- Partnered with stakeholders to gather requirements and translate business needs into clear functional specifications.
- Analyzed process workflows to identify gaps and recommend improvements supporting operational efficiency.
- Documented user stories, process maps, and acceptance criteria for cross-functional delivery teams.
Business Execution Consultant (previous role)
1 Year- Modeled operational workflows focusing on compliance requirements and identifying risk control points to enhance process integrity.
- Led UAT testing routines to validate risk-approved solution functionality, driving high adoption across enterprise teams.
- Advised clients on financial solutions aligned with goals, risk tolerance, and regulatory requirements.
- Analyzed complex account data to identify service gaps and recommend process improvements.
- Coordinated cross-functional partners to resolve escalations and maintain consistent client experience.
Operations Legal Analyst
1 Year- Managed five compliance workflows, enhancing documentation standards and control processes to improve leadership response time.
- Implemented risk-aligned advisory practices using SharePoint to strengthen audit traceability.
- Conducted legal research and summarized findings for contracts, compliance, and litigation matters.
- Reviewed vendor and commercial agreements to identify risk, obligations, and required revisions.
- Coordinated responses to subpoenas, discovery requests, and internal investigations with cross-functional teams.
Case Manager II
3 Years 2 Months- Completed Fair Hearing Packets with 100% compliance, ensuring alignment with state regulatory requirements and streamlining review process.
- Conducted client assessments to determine needs, eligibility, and appropriate service referrals.
- Developed individualized case plans aligned with client goals and county service requirements.
- Coordinated multidisciplinary services with community partners, healthcare providers, and internal teams.
Education
Bachelor of Science - Criminal Justice
J.D. - Corporate Law
Skills
Risk compliance
Operational governance
Contract management
Workforce planning: Managed workforce planning for 1
000+ associates; implemented hiring routines reducing time-to-hire by 30% while maintaining compliance and controls.
Financial Planning
Reporting automation: Automated reporting workflows with SharePoint
Tableau
and PowerBI
reducing manual effort by 60+ hours monthly and improving data accuracy by 30%.
Vendor compliance management: Managed contracts with cloud and software vendors (AWS
Azure)
ensuring compliance and risk alignment.
Agile project management: Applied Agile/Scrum methodologies to ensure project velocity
risk tracking
and control health.
TECHNICAL SKILLS
Security / Governance Concepts: Data Classification | Data Handling Standards | Confidential Data Protection | Least Privilege Awareness | Access Control Concepts | Data Governance | Risk Assessments | Audit Support | Policy Enforcement | Information Lifecycle Oversight
Security / DLP Exposure: Microsoft Purview (familiarity) | Symantec DLP (familiarity) | Data Loss Prevention Concepts | Insider Risk Awareness | Secure File Handling | Data Monitoring Concepts | Incident Triage Support | Compliance Monitoring
Enterprise Platforms / Business Tools: DocuSign CLM | Ironclad | Ariba | SharePoint | Jira | Microsoft Excel (Pivot Tables
VLOOKUP) | Microsoft Word | Microsoft PowerPoint | Outlook | Microsoft Office Suite | WebEx | Westlaw | Law360 | LexisNexis
Certification
North Carolina Notary Public, Project Management Plus Certificate | Project Management Institute, DocuSign CLM Administrator & CLM Workflow | DocuSign University
Personal Information
Title: Risk Management | Operational Governance | Compliance Leader
Timeline
Senior Business Operations Manager
Bank of America
04.2023 - 03.2026Read More
Business Execution Senior Consultant
Wells Fargo
09.2022 - 03.2023Read More
Contract Analyst (Contractor)
Credit Karma
07.2022 - 07.2023Read More
Business Analyst
Truist Bank
11.2020 - 06.2022Read More
Business Execution Consultant (previous role)
Wells Fargo
10.2019 - 10.2020Read More
Operations Legal Analyst
Dollar Tree
10.2018 - 10.2019Read More
Case Manager II
Mecklenburg County
06.2015 - 08.2018Read More
South Carolina State University
Bachelor of Science from Criminal Justice
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Charlotte School of Law
J.D. from Corporate Law
Read More