Rachel Powell
King George
Summary
Dedicated and detail-oriented patient coordinator with over two years of experience in a fast-paced environment. Ability to manage patient appointments, verify insurance, and ensure smooth office operations while maintaining strict HIPAA compliance. Skilled in greeting and seating patients, assisting with paperwork, and providing excellent customer service in high stress situations. I have a strong commitment to excellent patient care and safety. Proficient at handling issue de-escalation, maintaining accurate and up to date records, and supporting my team to provide efficient healthcare.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Coordinator/Business Assistant
Dental Care on Smile Way (Richard Cottrell DDS and Associates)
01.2023 - Current
- I greeted and checked in all patients.
- Maintained correct and up-to-date medical records.
- Verified insurance information.
- Scheduled and confirmed patient appointments.
- Assisted patients with paperwork, including medical history.
- Maintained HIPAA compliance and confidentiality.
- Maintained patient and staff safety.
- Called patient prescriptions to pharmacies under the doctor’s orders.
- Answered phone calls and assisted patients.
- Managed money.
- Balanced end-of-day report for the business.
Cashier/Customer Service Associate
Walmart
08.2021 - 12.2022
- Greeted customers, and helped to create a welcoming atmosphere.
- Assisted customers in locating hard-to-find items.
- Kept employee and customer areas clean and orderly.
- Engaged customers, built connections, and maintained a positive attitude.
- Cross-trained in departments like stocking and customer service to back up team members.
- Handled money and gave exact change.
- Processed returned merchandise following store procedures.
- Scanned and bagged customers' items in a timely manner.
- Managed employees.
Education
Advanced High School Diploma -
King George High School
05.2022
Current -
Germanna Community College
Locust Grove, VASkills
- Conflict resolution
- Insurance verification
- Medical record management
- Patient scheduling
- HIPAA compliance
- BLS certified
- Team collaboration
- Customer service
- Knowledgeable in Eaglesoft and Dentrix softwares
- Closing/opening duties
- Money management
Certification
BLS Certified
Timeline
Patient Coordinator/Business Assistant
Dental Care on Smile Way (Richard Cottrell DDS and Associates)
01.2023 - Current
Cashier/Customer Service Associate
Walmart
08.2021 - 12.2022
Advanced High School Diploma -
King George High School
Current -
Germanna Community College