Rachel Reese
Chester
Summary
Dynamic leader with a proven track record at Sheetz, excelling in customer service and strategic planning. Successfully fostered a 'Customer First' culture, achieving significant profitability growth. Adept in team leadership and decision-making, enhancing operational efficiency and community relations. Skilled in recruiting and hiring, driving team performance to exceed mission-critical goals.
Overview
12
12
years of professional experience
Work History
Manager
Sheetz
10.2013 - Current
- Lead the team on creating a ‘Customer First’ culture in the store
- Hold weekly management team meetings and monthly store meetings to encourage people to speak-up, give feedback and follow-up
- Keep store positions filled with fully trained management and Team Members
- Keep an eye on work fam compliance with Sheetz policies, procedures and programs
- Achieve BIG profitability goalz through monitoring and analyzing business processes and results
- Measure work fam performance against mission critical goals
- Develop a bond with the local community to establish positive relationships, development and store success
- Jump in as a leader for special programs or assignments, as needed
Police Officer
Colonial Heights Police Department
12.2020 - 10.2021
- Enforced local laws and regulations to maintain public safety and order.
- Responded to emergency calls, providing immediate assistance in critical situations.
- Conducted thorough investigations, gathering evidence and interviewing witnesses effectively.
- Collaborated with community organizations to enhance crime prevention initiatives.
- Implemented process improvements that enhanced departmental efficiency and service delivery.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Education
High School Diploma -
Colonial Heights High School
Colonial Heights, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Recruiting and hiring
- Strategic planning
- Conflict management
- Business and operations analysis
Timeline
Police Officer
Colonial Heights Police Department
12.2020 - 10.2021
Manager
Sheetz
10.2013 - Current
High School Diploma -
Colonial Heights High School