Rachel Sigler
Ashburn
Summary
Reliable Veterinary Assistant and Receptionist with experience in providing excellent patient care while managing front desk operations. Proficient in diagnostic testing, venipuncture, appointment scheduling, animal handling, record management, and client education. Strong abilities to multitask while providing compassionate care to patients and ensuring a positive experience for their owners.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
Nova Animal Hospital
Ashburn, VA
05.2026 - Current
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Maintained cleanliness of examination rooms, equipment, and surgical tools to uphold hygiene standards.
- Handled patient intake and records management, accurately documenting medical history and treatment plans.
- Intake an average of 20-30 patients per day.
- Educated pet owners on post-operative care and preventive health measures for their animals.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Manage a multi-line phone system
Medical Front Office Coordinator
Concentra Medical Center
Sterling, VA
02.2026 - 05.2026
- Managed patient scheduling and coordinated appointments to optimize workflow efficiency.
- Facilitated communication between patients and medical staff, enhancing overall patient experience.
- Assisted an average of 30-40 patients per day.
- Maintained accurate patient records using electronic health record (EHR) systems for efficient data management.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
Veterinary Receptionist
Southern Veterinary Partners
Ashburn, VA
08.2024 - 12.2025
- Managed front desk operations, scheduling appointments, and coordinating client interactions efficiently.
- Checked in and managed intakes of an average of 20-30 patients per day.
- Facilitated communication between clients and veterinary staff to enhance patient care services.
- Coordinated billing processes, processing payments, and handling insurance claims effectively.
- Trained new reception staff on operational procedures and customer service best practices.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinary staff with patient care and treatment preparations, ensuring comfort for animals.
Bakery Sales Associate
Wegmans
Sterling, VA
03.2021 - 08.2024
- Provided exceptional customer service, enhancing customer loyalty and satisfaction.
- Assisted in inventory management, ensuring product availability, and minimizing waste resulting in a decrease of product shrink on a daily basis.
- Maintained cleanliness and organization of bakery displays, showcasing products effectively.
- Trained new staff on bakery operations, fostering teamwork and efficiency.
- Monitored product quality and freshness, adhering to health and safety standards.
- Resolved customer inquiries and complaints promptly, maintaining positive store atmosphere.
- Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Education
No Degree - Graphic Design
Northern Virginia Community College
Sterling, VA06-2027
High School Diploma - Graphic Design
Middletown High School
Middletown, MD06-2015
Skills
- Patient restraint
- Medication administration
- Euthanasia assistance
- Vaccine administration
- Sanitation protocols
- Medical record-keeping
- Anesthesia monitoring
- Time management
- Veterinary terminology
- Client communication
- Reception
- Venipuncture
Timeline
Veterinary Assistant
Nova Animal Hospital
05.2026 - Current
Medical Front Office Coordinator
Concentra Medical Center
02.2026 - 05.2026
Veterinary Receptionist
Southern Veterinary Partners
08.2024 - 12.2025
Bakery Sales Associate
Wegmans
03.2021 - 08.2024
No Degree - Graphic Design
Northern Virginia Community College
High School Diploma - Graphic Design
Middletown High School