Rachel Stearman
Alexandria
Summary
Operations Management: Demonstrated success in supervising personnel, collaborating with vendors, and ensuring company compliance to improve management and operational effectiveness. Customer Service: Demonstrated ability to provide exceptional customer service, enhance client satisfaction, increase retention rates, and meet clients' needs. Team Leadership and Training: Skilled in managing operational procedures while providing technical support and guidance to cross-functional teams. I desire to take the initiative to assist in various areas as needed. Relationship Development: Possess excellent interpersonal and communication skills to cultivate productive partnerships at all levels within an organization.
Overview
14
14
years of professional experience
Work History
HR Specialist
Department of the Navy
Washington
01.2023 - Current
- Administers various federal civilian programs, which include Drug-Free Workplace, Paid Parental Leave, Family Medical Leave, Voluntary Leave Transfer Program, and Civilian Health & Wellness
- Conducted pre-employment and random testing, meeting end-of-year targets.
- Assists in the training process of new Drug Program Coordinators who are located in other states; includes virtual tutorials and instructional guides.
- Enhanced operational efficiency leading to better customer relations.
- Proactively supports the Civilian Health & Wellness initiatives by providing operational support for the Program Manager, as well as creating articles for publishing in our weekly newsletter and other platforms
- One event in particular required a lot of planning and onsite collaboration with leadership stakeholders; the event was a huge success and resulted in being recognized, along with others by the Admiral—learning rules, regulations, and internal agency processes to provide proper guidance for these programs
- Skilled in handling unemployment compensation claim processing and DoD submission system.
Executive Assistant IV
Kiliuda Consulting, LLC
Washington
01.2023 - 12.2023
- Gather and organize incoming Board of Directors (BOD) requests from the organization’s Branches, ensuring timely handling of all inquiries
- Generated and organized BOD agenda.
- Provide executive support by managing and maintaining the Director’s calendar using Microsoft Outlook
- Provided guidance and assistance to customers
- Coordinated meeting room reservations via Microsoft Outlook
- Organized and submitted necessary Visit Authorization Requests for external training sessions
- Collaborated with Workforce Relations department by overseeing Wellness events as needed, and supporting DON Drug-Free Workplace Programs (DFWP)
- Assist Staffing Department with onboarding tasks.
- Assisted Work Development Department in collecting and organizing evaluations from HR Management Training.
- Assisted Workforce Relations Award’s Department in communicating the status of awards to the recipient’s supervisor, as well as delivering the individual award to the requesting branch as needed
- Reported directly to the HR Director
Customer Service Manager / Accounts Manager
Arlandria Floors
Alexandria
01.2014 - 01.2023
- Overseeing key aspects of operations, including client management and providing various Human Resource (HR) duties such as: Reviewing vacancy postings, participating in panel interviews with the owner, and providing my feedback to the owner
- Took part in facilitating New Employee Orientation by training new hires, granting access to required systems, and preparing onboarding documents, such as W2 and I-9 forms etc.
- Review completed forms for accuracy before submitting to payroll
- In other areas of the business that I was a part of, include: placing orders for contracted materials, and demonstrating excellent project management skills by scheduling and coordinating projects with clients and contractors, while ensuring smooth executions
- One of my key roles was to provide superb customer service and assist in fostering positive client relationships, assess and assist in customer resolutions
- Work in close collaboration with my team to prepare for scheduled projects; confirm scheduled start dates with clients and contractors the day prior, prepare clients for scheduled project to manage expectations upon arrival of contractors
- Ensure deposit of contracts in accordance with signed contracts’ terms and conditions
- Deliver assistance to clients and provide the required information in the absence of a sales representative
- As time progressed, my role changed to Account Manager
- I continued to manage escalated customer complaints and process claims
- I took charge over financial responsibilities, including processing financial applications, staying current on upcoming required training that Wells Fargo assessed, AP & AR, analyze and process sales staff commissions
- Reported directly to the business owner
- Evaluate and review installer invoices and ready checks to ensure on-time payment
- Respond to incoming Yelp Leads; connect leads with sales reps
- Attained maximum customer satisfaction by providing excellent after-sale services (including claims and/or complaints)
- Assist Operations
- Accounts Receivable
- Assist with training new hires
- Process Financing Applications
- Prepare Monthly Sales Tax Reports
Customer Service Manager
Rick's Carpet & Flooring
Alexandria
01.2011 - 12.2014
- Identified and fulfilled customers’ needs to improve the company’s brand reputation in the market
- Provided oversight of all customer service to assist management in various projects, including ordering all materials, scheduling all projects using RFMS, negotiating with vendors, and collecting all C.O.D.s
- Managed all communication and services with our customers to attain customer satisfaction and retention
- Successfully planned and executed various projects to boost productivity, enhance customer satisfaction, and increase sales by developing and implementing effective project management systems
Education
Business Management Degree -
Northern Virginia Community College
Alexandria, VATraining
- Drug-Free Workplace Coordinator Certified, 2024
- QuickBooks Training, 2011
Qualifications Summary
Demonstrated success in supervising personnel, collaborating with vendors, and ensuring company compliance to improve management and operational effectiveness., Demonstrated ability to provide exceptional customer service, enhance client satisfaction, increase retention rates, and meet clients' needs., Skilled in managing operational procedures while providing technical support and guidance to cross-functional teams. I desire to take the initiative to assist in various areas as needed., Possess excellent interpersonal and communication skills to cultivate productive partnerships at all levels within an organization., Since 2023
Timeline
HR Specialist
Department of the Navy
01.2023 - Current
Executive Assistant IV
Kiliuda Consulting, LLC
01.2023 - 12.2023
Customer Service Manager / Accounts Manager
Arlandria Floors
01.2014 - 01.2023
Customer Service Manager
Rick's Carpet & Flooring
01.2011 - 12.2014
Business Management Degree -
Northern Virginia Community College
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