RACHEL WALKER
Virginia Beach
Summary
Experienced Store Manager focused on customer satisfaction and exceeding business goals. Highly organized and driven with expertise in retail operations and diamond grading. Committed to delivering exceptional service, optimizing store performance, and fostering a positive work environment. Skilled in developing and leading teams to drive sales, streamline processes, and enhance operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
REEDS Jewelers
01.2019 - Current
- Manage store operations and sales to maximize profitability
- Developed and led a team of employees to meet specific sales and credit goals
- Oversee store financials such as profit and loss
- Provide exceptional customer service to drive business
- Maintained store inventory and visual displays
Owner
Iverson Diamond Company
07.2018 - 12.2018
- Owned and operated a jewelry store
- Managed company financials and oversaw concierge and online services
Store Manager
REEDS Jewelers
05.2010 - 07.2018
- Managed Lynnhaven and Greenbrier locations from 2011-2018
- Increased sales by $600,000 over LY at Lynnhaven location
- Maintained profitable sales and developed a successful and driven team
Education
Master's - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA07.2020
Bachelor of Science - Finance
University of Maryland Global Campus
Largo, MD01.2012
Skills
- Administration and Management
- Time Management
- Customer and Personal Service
- Sales and Marketing
- Custom Jewelry Design
Accomplishments
2 time William R. Zimmer award winner for exceptional managerial performance
Certification
GIA diamond grading certified
Timeline
Store Manager
REEDS Jewelers
01.2019 - Current
Owner
Iverson Diamond Company
07.2018 - 12.2018
Store Manager
REEDS Jewelers
05.2010 - 07.2018
Bachelor of Science - Finance
University of Maryland Global Campus
Master's - Clinical Mental Health Counseling
Liberty University
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