RACHID MAALOUF
Alexandria,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
09.2024 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Server/Bartender
Freddie's Beach Bar And Restaurant
05.2022 - Current
- Provided exceptional customer service in a fast-paced environment
- Managed customer inquiries, resolved issues, and ensured a positive dining experience
- Handled cash transactions and maintained inventory accuracy
- Cultivated warm relationships with regular customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upheld strict regulations for safe alcohol service and food safety.
Assistant Manager
America's Best Contacts and Eyeglasses
03.2024 - 09.2024
- Supervised a team of sales associates and optometric technicians, ensuring smooth daily operations and maintaining high morale
- Provided exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience
- Assisted in achieving sales targets by implementing effective sales strategies, monitoring key performance indicators, and motivating the team to meet and exceed goals
- Conducted training sessions for new employees, ensuring they were well-versed in company policies, product knowledge, and sales techniques
- Streamlined store operations by implementing efficient processes and ensuring compliance with company standards
- Assisted in creating employee schedules, managing time-off requests, and processing payroll accurately
Software Developer
Capital Banking Solutions
10.2020 - 06.2021
- Developed and maintained software applications, ensuring functionality and user satisfaction
- Collaborated with cross-functional teams to analyze user needs and translate requirements into technical specifications
- Contributed to testing and debugging processes to optimize software performance
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Conducted data modeling, performance and integration testing.
- Estimated work hours and tracked progress using Scrum methodology.
Education
Bachelor's - Computer and Communications Engineering
American University of Beirut (AUB)
Beirut06.2020
Lebanese Baccalaureate - Life Sciences section
Antonine International School
Ajaltoun08.2015
Skills
- Software Development
- Ms office
- Scrum
- Database management
- Document processing
- Customer service
- Relationship building
- Banking
- Data security techniques
- Complaint handling
- Call center experience
Strengths
- Adaptability, Ability to adapt quickly to new environments and technologies.
- Critical Thinker, Strong analytical and problem-solving skills.
- Customer Service, Customer-focused with a proven track record in customer service.
Passions
- Technology
- Managing
- Number Crunching
- Data Analytics
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Member Service Representative
Navy Federal Credit Union
09.2024 - Current
Assistant Manager
America's Best Contacts and Eyeglasses
03.2024 - 09.2024
Server/Bartender
Freddie's Beach Bar And Restaurant
05.2022 - Current
Software Developer
Capital Banking Solutions
10.2020 - 06.2021
Bachelor's - Computer and Communications Engineering
American University of Beirut (AUB)
Lebanese Baccalaureate - Life Sciences section
Antonine International School
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