Radhika Thirunagari

Understand the CML Bank Operations business intent and build solutions in Salesforce for Servicing

Evaluate and Review new Features In Salesforce to enhance associate experience in Salesforce as Servicing platform

Collaborate with Product features implemented and build appropriate controls to use the features per associate roles and responsibilities

Support Legacy Telephony platform for CML Bank operations for call routing and maintain associate access in compliance with Enterprise standards

Evaluate /design AWS solution for Telephony while documenting risks, pros and cons of new product to enable smooth migration

Import Legacy call recordings into AWS regions with defined controls for access

Implement Amazon Connect for CML Bank Operation and migrate all users to new platform with all required access keeping segregation of responsibilities for all associates

• System Development: Create design documents for building solutions required for platform and new applications
• Platform maintenance and support on application to sell and service bank products – Multiple lines of business (LOB)
• Work independently to derive and reach solutions
• Support ongoing RTE requests for Audit and LOB
• System Design: Review design and FOD documents for solutions provided by vendor
• Provide and support code releases for application code from vendor, review, package, deploy and implement according to standards in all environments from Dev to Prod – 99.8 % clean deployments
• Post implementation support and work with other teams to ensure a successful release execution
• Worked on improving process and automation of configuration changes to minimize rollout time
• Trouble shooting application issues on desktop, application and provide solutions to mitigate issues
• Evaluate tools to enhance business processes and effectively communicated with the Business/Users
• Gather required documentation and data -for trouble shooting issues and fix data issues with sql and unix scripting
• Created automated process/scripts to replace manual deployments
• Write queries and reports to provide data for various LOB’s
• Proactive monitoring on servers for disk space and allocation
• Working in Agile/Kanban team and using Version 1 and JIRA for task management

• Gather requirements from various LOB for Teller and Sales & Service Application
• Derive Business requirements and system Requirements
• Design solution and develop code, provide leadership and work with contractors in building ETL process to improve performance on system
• Improved and redesigned processes for faster performance and application tuning

• Lead Risk Management application on design coding and support- for Governance, Risk and Compliance issues
• Create and Supporting small to medium adhoc applications for data storage, extracts, loads and help with data needs -Corporate Technology

• Worked on a Highly Confidential project for the Business using ETL, data reports and presentations
• Build and support batch process for reporting and recon with other systems
• CRA, Human Resources related data loads, learning link data loads

• Support Card Application systems
• Design Review ETL support process and batch jobs CASH, EXODUS

• Design and provide data capturing interface to customers who are solicited via marketing campaign for various products
• Create, deploy and support data entry application to gather marketing data for various LOB

• Prepare and model data for banks using Statistical modeling to provide marketing options based on demographics for Banks

• Extract data and prepare reports for State and National (CDC) – Monthly & Annual
• Worked with Easytrieve & SAS
  Gather demographics data, prepare and tabulate health statistics data to analyze areas of issues and publish