Rafael Antonio Q. Diokno

Falls Church

Summary

Results-driven Automotive Sales and Finance Professional achieved significant sales volume and profitability through strategic deal structuring and effective customer relationship management. Promoted to Hybrid Sales Manager and Finance Manager after consistently ranking among top performers, demonstrating strong negotiation and leadership skills. Focused on maximizing backend gross and delivering exceptional outcomes in fast-paced dealership environments.

Overview

years of professional experience

Work History

Hybrid Sales Manager / Finance Manager

Ourisman Alexandria Kia

10.2024 - Current

Promoted from Sales Consultant into Hybrid Sales Manager & Finance Manager role based on performance and leadership
Set dealership sales record with 33 vehicles sold in a single month
Consistently averaged 20+ vehicle sales per month as a Sales Consultant
Maintained average of $2,500-$2,700 PRU/copy while ensuring compliance and high customer satisfaction
Achieved 55% vehicle service contract penetration, contributing to overall dealership profitability
Assisted sales floor in desking deals, securing lender approvals, negotiating terms, and implementing closing strategies
Work directly with lenders to secure competitive approvals and maximize profitability

Assistant Manager / Manager

Pentagon Row Ice Rink

01.2017 - 01.2022

Managed employee scheduling, staffing coordination, and daily operations
Assisted with hiring, interviewing, and training staff members

Tennis Instructor & Head Coach

OneLife Fitness / George Mason High School

01.2012 - 01.2021

Cultivated leadership, communication, and client relationship management skills to enhance team dynamics and client satisfaction
Guided teams to achieve District, Regional, and State championships, fostering a culture of excellence and teamwork

Skills

Automotive Sales & Negotiation
Deal structuring
Client Relationship Management

CRM & Desking Tools
Data Analysis Tools
Finance and insurance

Timeline