Rahsaan Deloney
Petersburg
Summary
I am a seasoned Human Resources professional with more than seven years of experience. My expertise lies in human capital management, payroll, organizational development, and talent management. I excel in interpersonal skills, particularly in customer service, communication, and conflict resolution. I am proficient in various software programs like Microsoft Word, Excel, PowerPoint, and Outlook. I am amenable to job-related travels and adaptable to flexible schedules.
Overview
14
14
years of professional experience
Work History
Change Control Coordinator & Customer Liason
Renewal By Andersen
Henrico, VA
12.2023 - Current
- Conducted daily morning meetings about jobs that were measured the day before to ensure quality and discuss changes that may alter the final price of the job
- Organized and maintained data entry for all cost changes via excel, rforce and rfinance.
- Advised Install project mangers how to calculate if a job is going to have a price change and how to operate the rforce system independently.
- Developed a Change Control Coordinator SOP to ensure consistency for the rest of the coordinators after myself.
- Promoted integrated team activities for awareness and cross training throughout our departments.
- Conducted status meetings every other Tuesday to go over any potential jobs that require extra attention. These meetings help regulate the accuracy of the notes provided and gives clarity to all the teams across the board
- Maintain a professional image and demeanor at all times, projecting a positive representation of the company's values and culture to all visitors and clients, enhancing the overall reputation and brand image in the market.
- Maintaining a system called “Trello” to organize and regulate all of the customers that are assigned to me.
- Performed administrative duties such as answering phone calls, collecting data from homeowners and advising, provided accurate answers in a timely manner
- Maintained proper email etiquette
- Utilized Microsoft excel for determining prices, process funding reports (daily), and to keep track of all of our financial data we may have.
Administrative Receptionist
Cornerstone Staffing
Highland Village, TX
12.2021 - 05.2022
- Implement strategies to improve office communication and collaboration among administrative staff, resulting in increased efficiency and teamwork within the organization.
- Leverage strong organizational skills to maintain an accurate inventory of office supplies and coordinate timely replenishment, ensuring smooth operations and productivity for all staff members.
- Organize and maintain office supplies inventory to ensure smooth operations and cost-effectiveness, highlighting attention to detail and resource management skills.
- Develop and implement a comprehensive onboarding process for new administrative staff, including training materials and mentorship programs, to ensure a smooth integration into the team and increase overall productivity.
- Enhance the overall office atmosphere by organizing and coordinating team-building activities, promoting a positive work culture, and fostering employee engagement and morale within the organization.
- Take initiative to proactively identify and suggest improvements in office workflows and processes to enhance overall efficiency and productivity, demonstrating a strong commitment to continuous improvement and operational excellence.
- Maintain a professional image and demeanor at all times, projecting a positive representation of the company's values and culture to all visitors and clients, enhancing the overall reputation and brand image in the market.
Human Resources Assistant
Quality Innovation Inc
Fort Campbell, KY
10.2018 - 10.2020
- Successfully managed and maintained personnel records for over 25,000 assigned personnel, ensuring compliance with all Army regulations and standard operating procedures.
- Utilized Military HR systems to process personnel arrivals and departures from the installation with great attention to detail.
- Interpreted and expertly explained policies, procedures, laws, and regulations to customers with professionalism and clarity.
- Issued Department of Defense Identification Cards to over 10,000 personnel with proficiency in phone etiquette and Microsoft Excel.
- Maintained command and control of the front office during high-stress situations, utilizing strong problem-solving abilities.
- Efficiently organized and managed a comprehensive file room system, consistently providing optimal customer service while skillfully managing high call volumes.
Human Resources Assistant, Payroll Assistant
United States Army
Fort Campbell, KY
09.2012 - 09.2017
- Provide expert HR guidance and respond to inquiries from customers, acting as a Center of Expertise.
- Navigated appropriate data entry systems specialized to consolidate payroll for the unit.
- Produced monthly reports for payroll processing
- Assisted with reconciling payroll and invoices to employee deductions as well as benefits
- Lead payroll processor
- Coordinated scheduled meetings and maintained a calendar.
- Ensure strict compliance with all Army regulations and standard operating procedures, including Equal Employment Opportunity (EEO) and Sexual Assault and Response Program (SHARP) initiatives.
- Facilitate seamless onboarding and new hire orientation for inbound personnel.
- Conduct training sessions on benefits, payroll, retirement, and retention for personnel.
- Evaluate the effectiveness of contingency support, assess the readiness, discipline, and efficiency of subordinate units, and report findings to Management.
- Serve as lead trainer for HR personnel within the organization.
- Manage Help Desk/Inbound operations with proficiency in customer service.
Education
High School -
Mundy’s Mill High School
Jonesboro, GA05-2012
Skills
- Human Capital Management
- Payroll
- Organizational Development
- Talent Management
- Interpersonal Skills
- Customer Service
- Communication
- Conflict Resolution
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint Microsoft
- Outlook
- Word Processing Software
- Creating Spreadsheets
- Using Printers and Other Work-related Equipment
- Looking up Information Online
- Google Analytics
- Data Studio
- Email Marketing
- Phone Etiquette
- CPR
- Organizing and Managing File Room System
- Interpreting and Explaining Policies, Procedures, Laws, and Regulations
- Preparing Home Infusion Medication
- Managing High Call Volumes
- Maintaining Personnel Records
- Utilizing Military HR Systems
- Issuing Department of Defense Identification Cards
- Maintaining Command and Control of Front Office
- Processing Payroll Producing Monthly Reports
- Reconciling Payroll and Invoices
- Coordinating Scheduled Meetings
- Maintaining a Calendar
- Ensuring Compliance with Army Regulations and Standard Operating Procedures
- Facilitating Onboarding and New Hire Orientation
- Conducting Training Sessions on Benefits, Payroll, Retirement, and Retention
- Evaluating Effectiveness of Contingency Support
- Assessing Readiness, Discipline, and Efficiency of Subordinate Units
- Reporting Findings to Management
- Managing Help Desk/Inbound Operations
Timeline
Change Control Coordinator & Customer Liason
Renewal By Andersen
12.2023 - Current
Administrative Receptionist
Cornerstone Staffing
12.2021 - 05.2022
Human Resources Assistant
Quality Innovation Inc
10.2018 - 10.2020
Human Resources Assistant, Payroll Assistant
United States Army
09.2012 - 09.2017
High School -
Mundy’s Mill High School