RAHSAAN ANDREWS

Stafford

Summary

Accomplished IT and logistics professional with over 20 years of experience supporting Department of Defense and Intelligence Community missions. Expertise includes Tier 1/2 technical support, account management, inventory oversight, and secure facility operations. Proven ability to resolve technical issues, maintain compliance, and support mission-critical environments.

Overview

Certification

Work History

MAIL ASSISTANT (GG-08)

HQ INSCOM

Managed secure mail operations in a high-volume classified DoD facility, ensuring compliance with security protocols.
Conducted X-ray screenings and security checks on all incoming mail to mitigate risks and enhance security.
Maintained 100% accuracy in chain-of-custody documentation for sensitive materials.
Executed secure courier missions (DCS/NATO) with zero incidents.
Supervisor: Available upon request

SENIOR LOGISTICS ANALYST

DynCorp

Analyzed logistics data and prepared actionable reports supporting informed operational decisions.
Streamlined inventory procurement and lifecycle management for mission-critical equipment.
Conducted physical inventories and reconciled discrepancies, improving accountability and accuracy.
Ensured compliance with DoD supply chain standards and property accountability requirements.
Supervisor: Available upon request

AUTOMATION LOGISTICIAN

Absolute Business Solutions Corp (ABSc)

Oversaw equipment lifecycle documentation and property accountability processes to maintain accurate inventory records.
Supported hardware and software configuration and system updates.
Maintained inventory accuracy and coordinated with teams to ensure compliance.
Supervisor: Available upon request

LOGISTICS ANALYST II

CACI International

Analyzed logistics data to streamline supply chain operations and reduce costs.
Coordinated maintenance repairs and warranty actions with vendors to minimize equipment downtime.
Provided Tier 1 and 2 IT support in secure environments, ensuring compliance with security protocols.
Maintained logistics databases and equipment tracking systems for accurate inventory management.
Supported program teams by coordinating documentation and inventory reconciliation to improve operational efficiency.
Supervisor: Available upon request

IT HELP DESK TECHNICIAN

A&M Technologies

09.2025 - 01.2026

Delivered Tier 1 and Tier 2 technical support to NGA mission users, enhancing system accessibility and operational efficiency.
Documented and tracked incidents in ticketing systems, ensuring compliance with NGA procedures and timely resolution.
Diagnosed and resolved hardware, software, and network issues, reducing downtime for mission-critical operations.
Administered user accounts by managing password resets, access troubleshooting, and permissions, ensuring secure access for NGA personnel.
Assisted in hardware and software configuration, updates, and maintenance to support NGA IT infrastructure.
Collaborated with cross-functional teams to escalate and resolve complex technical issues promptly.
National Geospatial-Intelligence Agency (NGA)

Education

Bachelor of Science - Information Technology

Stratford University

01.2021

Skills

IT Support & Technical: IT troubleshooting
Incident ticketing
Hardware/software support
User access management
Network connectivity troubleshooting
Hardware configuration

Logistics & Operations: Asset management
Secure mail handling
Technical documentation
Performance optimization
Microsoft Office Suite
Database administration