Raisa Reina Reategui
Stafford,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Dental Office Manager
Luis Loza Dentistry
05.2019 - Current
- Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses
- Increases and stimulates new patient growth by supporting sales and promotional programs
- Recruits, hires and develops office teams capable of providing best in class patient care
- Directly supervises office teams and proactively manages their performance
- Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully
- Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline
- Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions
- Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary
- Continually works towards building and sustaining joined leadership work environment with doctors.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
Dental Office Manager
Dental Associates of Northern Virginia
05.2015 - 07.2017
- Increases and stimulates new patient growth by supporting sales and promotional programs
- Recruits, hires and develops office teams capable of providing best in class patient care
- Directly supervises office teams and proactively manages their performance
- Communicates with office teams regularly to ensure all the information, tools, and support needed to perform their jobs effectively and successfully
- Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline
- Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions
- Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary
- Continually works towards building and sustaining joined leadership work environment with doctors.
- Updated reports, managed accounts, and generated reports for company database
Dental Treatment Coordinator
Dental Associates of Northern Virginia
01.2013 - 05.2015
- Greet and register new patients according to established office protocols
- Verify and update patient information
- Communicate procedures and policy to patients at registration
- Maintain and manage patient records in compliance with privacy and security regulations
- Ensure treatment estimate accuracy
- Inform patients of and arrange financial treatment plan options
- Schedule patient appointments
- Prepare support and documentation for collections filings
- Manage other administrative duties including but not limited to, billing, scheduling, inventory and filing
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information
Dispatch Coordinator
KCS COMMUNICATION
03.2006 - 01.2013
- Monitor real-time performance and job completion of assigned field technicians
- Filled jobs when possible to ensure maximization of time productive
- Contacted customers to verify issues, confirm schedule appointment, reschedule appointments
- Record customer services calls into system
- Assisted technicians over the phone to ensure all services are properly working
- Ensure that billing is complete and accurate by verifying the services installed.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Skills
- Fluent in English and Spanish written and verbal
- Able to work under pressure and fast environment
- Office Management
- Compliance Monitoring
- Expense Reporting
- Team Supervision
- X-ray Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Office Manager
Luis Loza Dentistry
05.2019 - Current
Dental Office Manager
Dental Associates of Northern Virginia
05.2015 - 07.2017
Dental Treatment Coordinator
Dental Associates of Northern Virginia
01.2013 - 05.2015
Dispatch Coordinator
KCS COMMUNICATION
03.2006 - 01.2013
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