Raiven Ferguson
Stafford
Summary
Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.
Experienced with sterilization techniques critical to maintaining safe clinical environment. Utilizes decontamination procedures to ensure all instruments meet stringent cleanliness standards. Knowledge of regulatory compliance and best practices in infection control.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant/CSR
Diamond Bar Veterinary Clinic
08.2021 - 04.2024
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Improved client relations through effective communication and education on pet health needs.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering animals.
Sterile Processing Technician
Diamond Bar Veterinary Clinic
08.2021 - 04.2023
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Lab Technician
BioReference Laboratories
02.2020 - 07.2021
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Customer Service Representative
Montrose Pet Hospital
03.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
Certificate -
Central Sterilization Solutions
Burbank, CA10-2024
Jacksonville High School
Jacksonville, NC06-2016
Skills
- Client communication
- Cleaning and sanitizing
- Animal safety
- Decontaminating surgical instruments
- Customer focus
- Animal behavior
- Vaccine administration
Timeline
Veterinary Assistant/CSR
Diamond Bar Veterinary Clinic
08.2021 - 04.2024
Sterile Processing Technician
Diamond Bar Veterinary Clinic
08.2021 - 04.2023
Lab Technician
BioReference Laboratories
02.2020 - 07.2021
Customer Service Representative
Montrose Pet Hospital
03.2018 - 01.2020
Certificate -
Central Sterilization Solutions
Jacksonville High School
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