Rakevis Lacey
Norfolk
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Seasoned Restaurant General Manager showcasing comprehensive background in restaurant operations. Skilled in areas such as staff training, business development, and financial management. Strong ability to drive team performance and enhance customer service experience, demonstrated through improved operational efficiency in past roles.
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
Taco Bell Restaurant
Norfolk
03.2020 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed accounts payable, accounts receivable and payroll.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created weekly work schedules according to staffing needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved customer complaints in a professional manner.
Auxiliary Coordinator
Booker T. Washington High School
Norfolk
03.2013 - 01.2023
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized team events to promote a positive work environment.
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Associate of Arts - Cosmetology
Empire Beauty School
Virginia Beach, VA04-2014
High School Diploma -
Booker T Washington High School
Norfolk, Virginia06-2011
High School Diploma -
Norfolk Vocational Technical School
Norfolk, VA06-2011
Skills
- Payroll administration
- Employee training
- Inventory management
- Customer service
- Scheduling
- Event planning
- Performance evaluation
- Sanitation practices
- Culinary arts education
- Recruitment
- Problem-solving abilities
- Money counting
- Food preparation
- Supply ordering and management
- Team leadership
- Attention to detail
- Staff training
- Employee supervision
- Employee performance evaluations
- Food safety compliance
- Recruitment and hiring
- Safe food handling
- Operations management
Timeline
Restaurant General Manager
Taco Bell Restaurant
03.2020 - Current
Auxiliary Coordinator
Booker T. Washington High School
03.2013 - 01.2023
Associate of Arts - Cosmetology
Empire Beauty School
High School Diploma -
Booker T Washington High School
High School Diploma -
Norfolk Vocational Technical School