RAKYLA JONES
Norfolk
Summary
Dynamic sales associate with proven success at Foodlion Grocery Store, excelling in customer service and relationship building. Recognized for achieving monthly sales targets through effective problem-solving and cash handling skills. Committed to enhancing customer satisfaction and fostering teamwork, consistently delivering exceptional service in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Sales Associate
Foodlion Grocery Store
Norfolk, VA
09.2024 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Painter
Tidewater Staffing Inc
Norfolk, VA
07.2022 - 09.2024
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Worked holidays and weekends depending on shifting needs of project.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Reduced waste materials by accurately estimating paint quantities needed for each job.
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
- Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
- Calculated amount of paint and other materials needed for each job accurately.
- Kept accurate records of paint supplies and other materials.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
- Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
- Increased client satisfaction by providing accurate color consultations and recommendations.
- Mixed and blended paints according to specified colors and consistency.
- Provided exceptional customer service in addressing concerns or changes during the course of projects.
- Achieved consistent quality control standards throughout entire workspaces by conducting regular inspections during ongoing projects.
- Contributed to environmental sustainability by using eco-friendly paints and materials.
- Improved project efficiency with meticulous planning and coordination of painting schedules.
- Achieved consistent paint finishes by expertly mixing paints to match desired colors and textures.
- Optimized paint application techniques to minimize waste and ensure even coverage.
- Increased customer satisfaction by providing detailed consultations on color selection and design aesthetics.
- Ensured customer satisfaction, addressing and resolving any issues with paint applications promptly.
- Facilitated team productivity by conducting workshops on advanced painting techniques and equipment handling.
- Contributed to project success by providing insightful feedback during client consultations.
- Reduced project costs for clients by accurately estimating paint requirements and avoiding over-purchase.
- Supported business growth by consistently receiving positive client feedback and referrals.
- Delivered custom artistic murals for commercial spaces, transforming environments with original designs.
Cashier
Burger King
Norfolk
08.2019 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Science -
Bryant And Stratton College
Virginia Beach, VA07.2025
Math
Norview High School
Norfolk, VA06.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
Timeline
Sales Associate
Foodlion Grocery Store
09.2024 - 08.2025
Painter
Tidewater Staffing Inc
07.2022 - 09.2024
Cashier
Burger King
08.2019 - 05.2022
Associate of Science -
Bryant And Stratton College
Math
Norview High School