Ramesh Fonseka
Falls Church
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Marketing Manager
Kess Salon
Falls Church
10.2022 - 12.2024
- Managed the design and production of promotional materials, such as websites and brochures.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Managed social media presence and directed programs to improve social media reputation and recognition.
- Developed and managed digital marketing campaigns.
- Produced ideas for promotional events or activities and organized them efficiently.
Group General Manager
Nature Lovers Resort (Pvt) Ltd
Horana
04.2018 - 07.2022
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Handled guest complaints and offered complimentary services for hardship cases.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Reviewed financial statements and reports to assess operational performance against budget targets.
Hotel Residence Manager
Wijaya Holiday Resort
Rathnapura
02.2015 - 03.2018
- Assisted in developing marketing campaigns aimed at increasing bookings or occupancy rates.
- Responded quickly to any emergency situations that arose during shift hours.
- Established policies and procedures related to hotel operations according to industry standards.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Delegated work to staff, setting priorities and goals.
- Built and maintained productive relationships with employees.
- Analyzed financial data to identify areas for cost savings and improved profitability.
- Organized special events or functions at the hotel such as weddings or conferences.
- Monitored customer service levels to ensure consistency in quality standards.
- Supervised the hiring process for new employees by conducting interviews and background checks.
Hotel Manager
Nature Lovers Resorts (Pvt) Ltd
Horana
08.2012 - 01.2015
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Organized monthly meetings with department heads to review performance metrics.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Responded to and resolved guest issues or complaints.
- Handled guest complaints professionally and efficiently.
- Maintained high standards of quality control, hygiene, health and safety.
All Island Youth Secretary
National Christian Council of Sri Lanka
Colombo
06.2008 - 12.2011
- Facilitated communication between various departments in order to coordinate joint projects relating to youth services.
- Assisted with scheduling meetings, setting up conference calls, preparing agendas and taking meeting minutes.
- Compiled monthly reports on program participation for submission to the Youth Director.
- Completed day-to-day duties accurately and efficiently.
- The responsibility is to identify the people who are addicted to drugs and prostitution and to carry out the necessary actions related to them.
- was able to be a part of all Island Youth Secretaries' meetings.
Education
Some College (No Degree) -
Prince of Wales College
MoratuwaSkills
- Leadership and team building
- Global sales and marketing
- Customer relationship management
- Profit and loss accountability
- Administrative skills
- Team player
- Budgeting and cost control strategies
- Public relations
- Staff training and development
- Social media marketing
- Project management
- Quick learner, and flexibility
- Effective communication skills
- Problem solving
- Extra Activities - Announcing, Singing,
Languages
Sinhala
First Language
English
Advanced (C1)
C1
Certification
- Valid International Driving License
- Valid USA Green Card and Identity
References
References available upon request.
Timeline
Marketing Manager
Kess Salon
10.2022 - 12.2024
Group General Manager
Nature Lovers Resort (Pvt) Ltd
04.2018 - 07.2022
Hotel Residence Manager
Wijaya Holiday Resort
02.2015 - 03.2018
Hotel Manager
Nature Lovers Resorts (Pvt) Ltd
08.2012 - 01.2015
All Island Youth Secretary
National Christian Council of Sri Lanka
06.2008 - 12.2011
Some College (No Degree) -
Prince of Wales College
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