RANDALL ELLISON
Alexandria,VA
Summary
Detail-oriented Administrative Professional with 10+ years of experience providing executive support, office management, and client relations across legal, healthcare, and corporate environments. Skilled in calendar management, document processing, data entry, compliance, and cross-departmental coordination. Proficient in Microsoft Office Suite, Google Workspace, Salesforce, AWS, SQL, and IBM platforms. Recognized for exceptional organizational skills, multitasking ability, and proactive problem-solving. Adept at maintaining confidential information, streamlining workflows, and supporting high-volume operations with accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Legal Administrative Specialist
Legalinc Corp.
09.2022 - 08.2025
- Served as primary liaison between clients, attorneys, and internal departments ensuring seamless communication and workflow.
- Processed and distributed incoming legal mail from virtual mail centers; scanned, logged, and routed documents to proper channels.
- Managed litigation dockets and calendars for 50+ attorneys, tracking deadlines for pleadings, motions, and hearings.
- Handled high-volume scheduling, phone calls, and email correspondence, ensuring timely responses and accurate records.
- Coordinated document intake as registered agent, ensuring legal compliance and accurate case tracking.
Administrative Support Agent
HHAeXchange
02.2020 - 08.2022
- Administered and maintained new and existing client accounts, ensuring accuracy and compliance with HIPAA regulations.
- Supported physicians, patients, and healthcare providers via phone, email, and live chat, improving patient satisfaction and reducing readmission rates.
- Achieved and maintained 98% satisfaction rating, resulting in 10% increase in client referrals.
- Coordinated team meetings, staff training, and process improvements to enhance office efficiency and collaboration.
- Prepared reports and conducted data analysis to support patient care and compliance monitoring.
Tier II Retention Specialist (Administrative & Technical Support)
7-Eleven Headquarters
03.2017 - 01.2020
- Provided second-level administrative and technical support for application/digital operations across corporate and franchise locations.
- Managed high-volume inbound and outbound calls, supporting store operators, customers, and third-party vendors.
- Monitored delivery software and tracking systems, ensuring accuracy of order logs and compliance alerts.
- Resolved escalated service issues including billing discrepancies, account changes, and delivery disputes.
- Maintained detailed administrative reports, order logs, and compliance documentation to support executive oversight.
Education
Bachelor’s Degree - Business Administration
Navarro College
Corsicana, TXSkills
Executive & Administrative Support
Calendar & Schedule Management
Document Review & Processing
Data Entry (10-Key) & Reporting
Microsoft Office & Google Workspace
Salesforce, AWS, SQL, IBM Platforms
Records Management & Filing Systems
Compliance (HIPAA, Legal, Federal/State)
Client & Stakeholder Communication
Proofreading & Document Preparation
Timeline
Legal Administrative Specialist
Legalinc Corp.
09.2022 - 08.2025
Administrative Support Agent
HHAeXchange
02.2020 - 08.2022
Tier II Retention Specialist (Administrative & Technical Support)
7-Eleven Headquarters
03.2017 - 01.2020
Bachelor’s Degree - Business Administration
Navarro College
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