Summary
Overview
Work History
Education
Skills
Timeline
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RANDALL ELLISON

Alexandria,VA

Summary

Detail-oriented Administrative Professional with 10+ years of experience providing executive support, office management, and client relations across legal, healthcare, and corporate environments. Skilled in calendar management, document processing, data entry, compliance, and cross-departmental coordination. Proficient in Microsoft Office Suite, Google Workspace, Salesforce, AWS, SQL, and IBM platforms. Recognized for exceptional organizational skills, multitasking ability, and proactive problem-solving. Adept at maintaining confidential information, streamlining workflows, and supporting high-volume operations with accuracy and efficiency.

Overview

8
8
years of professional experience

Work History

Legal Administrative Specialist

Legalinc Corp.
09.2022 - 08.2025
  • Served as primary liaison between clients, attorneys, and internal departments ensuring seamless communication and workflow.
  • Processed and distributed incoming legal mail from virtual mail centers; scanned, logged, and routed documents to proper channels.
  • Managed litigation dockets and calendars for 50+ attorneys, tracking deadlines for pleadings, motions, and hearings.
  • Handled high-volume scheduling, phone calls, and email correspondence, ensuring timely responses and accurate records.
  • Coordinated document intake as registered agent, ensuring legal compliance and accurate case tracking.

Administrative Support Agent

HHAeXchange
02.2020 - 08.2022
  • Administered and maintained new and existing client accounts, ensuring accuracy and compliance with HIPAA regulations.
  • Supported physicians, patients, and healthcare providers via phone, email, and live chat, improving patient satisfaction and reducing readmission rates.
  • Achieved and maintained 98% satisfaction rating, resulting in 10% increase in client referrals.
  • Coordinated team meetings, staff training, and process improvements to enhance office efficiency and collaboration.
  • Prepared reports and conducted data analysis to support patient care and compliance monitoring.

Tier II Retention Specialist (Administrative & Technical Support)

7-Eleven Headquarters
03.2017 - 01.2020
  • Provided second-level administrative and technical support for application/digital operations across corporate and franchise locations.
  • Managed high-volume inbound and outbound calls, supporting store operators, customers, and third-party vendors.
  • Monitored delivery software and tracking systems, ensuring accuracy of order logs and compliance alerts.
  • Resolved escalated service issues including billing discrepancies, account changes, and delivery disputes.
  • Maintained detailed administrative reports, order logs, and compliance documentation to support executive oversight.

Education

Bachelor’s Degree - Business Administration

Navarro College
Corsicana, TX

Skills

    Executive & Administrative Support

    Calendar & Schedule Management

    Document Review & Processing

    Data Entry (10-Key) & Reporting

    Microsoft Office & Google Workspace

    Salesforce, AWS, SQL, IBM Platforms

    Records Management & Filing Systems

    Compliance (HIPAA, Legal, Federal/State)

    Client & Stakeholder Communication

    Proofreading & Document Preparation

Timeline

Legal Administrative Specialist

Legalinc Corp.
09.2022 - 08.2025

Administrative Support Agent

HHAeXchange
02.2020 - 08.2022

Tier II Retention Specialist (Administrative & Technical Support)

7-Eleven Headquarters
03.2017 - 01.2020

Bachelor’s Degree - Business Administration

Navarro College

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RANDALL ELLISON