Randi-Paige Hill
Virginia Beach
Summary
Results-driven individual with a strong foundation in time management and prioritization, eager to apply skills in a reputable organization. Committed to delivering excellence and supporting company objectives through efficient workflow and task organization. Ambitious about contributing to long-term success while fostering personal and professional development.
Overview
9
9
years of professional experience
Work History
Member Advocate
Truepill
08.2021 - Current
- Resolving members questions or concerns
- Explain benefits, solve concerns regarding claims, help members with locating doctors by inbound calls, online chats, or emails
- Make outbound calls to members to schedule appointments
- Schedule consults and call backs
- Discuss discharge reasons
- Assist lead with shadows and leading team meetings
- Traveled to different sites and assisted new hires with onboarding
Digital Operations Sr. Customer Service Representative
Capital One
02.2016 - 07.2021
- Answers inbound calls from customers and service providers in a call center environment
- Resolve customer inquiries and issues while adhering to all policies and procedures
- Assist customers with the application and funding process
- Make outbound calls to customers and/or service providers
- Handle account activations
- Provide customer service by answering inbound calls and responding to emails
- Data entry of customer and account information and processing transactions
Benefits Admin Specialist
Conduent
07.2016 - 02.2018
- Responsible for the day to day service and administration of benefit plans for assigned clients using established procedures and detailed instructions
- Improve participant decision-making process by having a complete knowledge of the client's health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, HIPAA certifications and laws
- Prepare benefit statements and year-end update of benefit records
- Answer inbound client calls
Education
High School Diploma -
I.C. Norcom Highschool
Portsmouth, VA06-2001
Some College (No Degree) - Health Sciences
Tidewater Community College
Virginia Beach, VASkills
- Support Operations Management
- Resilient Performance in Stressful Environments
- Analytical Problem Solving
- Efficient Data Management
- Professional Typing Skills
- Technical Proficiency
- Advanced Microsoft Word Skills
- Proficiency in MS PowerPoint
- Patient Registration
- Patient Verification Proficiency
- Medical Terminology
- Medical Coding
- Strong Organizational Skills
- Client Registration Management
- Electronic Medical Record Management
- Payment Systems Coordination
Work Status
Authorized to work in the U.S. for any employer
Timeline
Member Advocate
Truepill
08.2021 - Current
Benefits Admin Specialist
Conduent
07.2016 - 02.2018
Digital Operations Sr. Customer Service Representative
Capital One
02.2016 - 07.2021
High School Diploma -
I.C. Norcom Highschool
Some College (No Degree) - Health Sciences
Tidewater Community College