Raquel Mazyck
Chesapeake
Summary
Seasoned financial manager with broad experience in budgeting, forecasting, and strategic planning. Skilled in optimizing financial processes and leading teams to exceed corporate goals through innovative strategies and efficient resource allocation. Proven track record of enhancing operational efficiency and financial health within diverse organizations. Demonstrated ability to analyze complex financial data and recommend actionable solutions that drive growth and profitability.
Overview
23
23
years of professional experience
Work History
Banking Officer
Dollar Bank
Chesapeake
01.2024 - Current
- Collaborated with team members to improve service delivery standards.
- Trained new staff on operational procedures and customer service techniques.
- Analyzed customer financial needs and recommended appropriate banking products.
- Processed loan applications, evaluated creditworthiness, and approved or denied loans.
- Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
Branch Manager
Southern Bank
Chesapeake
09.2021 - 11.2023
- Managed daily operations to ensure effective branch functionality.
- Supervised and trained staff to enhance customer service skills.
- Developed strategies to promote financial products and services.
- Provided feedback on employee performance evaluations conducted by supervisors.
Branch Manager
Atlantic Union Bank
Chesapeake
05.2019 - 09.2021
- Managed daily operations to ensure effective branch functionality.
- Supervised and trained staff to enhance customer service skills.
- Developed strategies to promote financial products and services.
Financial Center Manager
BB&T Bank
Chesapeake
04.2003 - 05.2019
- Managed daily operations of financial center team .
- Oversaw scheduling and staffing to meet customer needs effectively.
- Trained staff on product knowledge and customer service techniques.
- Conducted performance reviews for branch personnel in order to assess individual contributions and provide feedback on areas requiring further development.
- Assisted customers with their banking needs, including opening accounts, setting up transfers between accounts.
- Developed and led performance-oriented team dedicated to accomplishing sales and service objectives.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
Education
Bachelor of Science -
ODU
Norfolk , VACertificate - Leadership Development Program
BB&T Banking School At Wake Forest
Skills
- Loan processing
- Sales strategy development
- Team leadership
- Performance evaluation
- Conflict resolution
- Effective communication
- Relationship building
- Problem-solving aptitude
Timeline
Banking Officer
Dollar Bank
01.2024 - Current
Branch Manager
Southern Bank
09.2021 - 11.2023
Branch Manager
Atlantic Union Bank
05.2019 - 09.2021
Financial Center Manager
BB&T Bank
04.2003 - 05.2019
Bachelor of Science -
ODU
Certificate - Leadership Development Program
BB&T Banking School At Wake Forest