Raquelle Ross
South Chesterfield
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
20
20
years of professional experience
Work History
Store Manager
AutoZone
05.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Parts Sales Manager
AutoZone
09.2012 - 05.2016
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Retail Sales Associate
AutoZone
05.2012 - 09.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Shift Manager
McDonald's
09.2005 - 05.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
High School Diploma -
Petersburg High School
Petersburg, Va06-2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Highly motivated
- Dependable and reliable
- Detail-oriented
- Goal setting
Accomplishments
Presidents Club Store Manager 2018, 2024
Sales Leadership Council 2024
Timeline
Store Manager
AutoZone
05.2016 - Current
Parts Sales Manager
AutoZone
09.2012 - 05.2016
Retail Sales Associate
AutoZone
05.2012 - 09.2012
Shift Manager
McDonald's
09.2005 - 05.2012
High School Diploma -
Petersburg High School
Similar Profiles
Jerod AllenJerod Allen
Retail Sales Associate at AutoZoneRetail Sales Associate at AutoZone
Ezra DixonEzra Dixon
Commercial Driver at AutoZoneCommercial Driver at AutoZone
Michelle CritelliMichelle Critelli
Commercial Sales Manager at AutoZoneCommercial Sales Manager at AutoZone