Rashaun Davis
Hampton
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Kings Creek LLC
11.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained transaction security checking payment cards against identification
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
WORK FROM HOME AGENT
dynata
01.2013 - 05.2018
- Consistently met or exceeded call center performance goals and objectives
- Resolved customer issues in an efficient manner while exceeding service expectations
- Demonstrated proficiency in computer software applications used for work from home operations
- Delivered superior client support via phone, email and chat applications
- Monitored incoming calls for quality assurance purposes ensuring excellent customer service was provided.
Education
High School Diploma -
Phoebus High School
06.2013
Skills
- Quality control
- Problem-solving abilities
- Scheduling
- Customer Service
- Computer Skills
- Microsoft Office
References
De'ja Moore (704) 352-2512
Stephanie Hamilton (757) 256-5736
Sandra Featherston (757) 681-1430
Timeline
FRONT DESK RECEPTIONIST
Kings Creek LLC
11.2019 - 03.2020
WORK FROM HOME AGENT
dynata
01.2013 - 05.2018
High School Diploma -
Phoebus High School
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