Rashid Jones Normal
Newport News
Summary
Motivated professional offers several years of experience leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Strong understanding of common web technologies, languages, and frameworks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Game Designer
N5e Team
Newport News
12.2020 - Current
- I am one of three leads under the owner of a freelance game design company that makes and maintains TTRPGs, with one released and played by over 6,000 people, and getting constant updates.
- Led brainstorming sessions to generate innovative game concepts.
- Designed engaging gameplay mechanics for diverse gaming experiences.
- Reviewed player feedback to refine game balance and mechanics.
- Mentored junior designers in best practices and creative approaches.
Sales Professional
Mattress Warehouse
Hampton
11.2024 - 10.2025
- I learned and utilized the sales process, as well as how to utilize bedMATCH to assist customers in making the best possible purchase decisions.
- Demonstrated product features and benefits to enhance customer experience.
- Maintained a clean and organized showroom environment for optimal presentation.
- Trained new sales staff on product knowledge and sales techniques.
Web Level 2 CSR Agent
BroadPath
Newport News
10.2023 - 07.2024
- Resolved customer inquiries and issues efficiently through effective communication and support.
- Provided technical support for hardware and software troubleshooting to end-users.
- Managed ticketing system, tracking and prioritizing user requests for timely issue resolution.
- Handled escalated complaints with professionalism, ensuring satisfactory outcomes for customers.
Medicaid Customer Service Representative
Aston Carter
Norfolk
09.2022 - 11.2022
- Facilitated updates, reapplications, and edits for healthcare inquiries.
- Resolved customer issues efficiently to enhance service satisfaction.
- Delivered product knowledge and guidance during customer interactions.
Fraud Detection Analyst
Barclays
Remote
03.2022 - 08.2022
- Delivered exceptional customer support through phone, email, and chat channels.
- Managed high volume of incoming calls and emails in fast-paced environment.
- Monitored customer accounts for fraudulent activity, taking immediate action when necessary.
- Analyzed transaction data patterns to identify potential fraud cases.
- Investigated alerts from automated systems to validate transaction legitimacy.
- Documented findings and generated reports for management review.
International Customer Service Agent
Alorica
Norfolk
10.2020 - 03.2022
- Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner.
- Managed a high volume of incoming calls, emails, and chats from remote customers, consistently meeting or exceeding performance metrics.
- Collaborated with cross-functional teams to escalate complex customer issues and ensure prompt resolution.
- Coordinated and managed international shipments, ensuring timely delivery of goods to customers.
- Managed import/export compliance by staying up-to-date with international trade regulations and customs requirements.
Utility Worker
Aramark-ODU Dining Services
Norfolk
11.2019 - 03.2020
- Efficiently operated commercial dishwasher, ensuring clean and sanitized dishes for the restaurant.
- Managed large volumes of dirty dishes, utensils, and glassware during peak hours.
- Assisted kitchen staff with food preparation tasks as needed.
- Maintained cleanliness and organization in dining service areas.
- Operated kitchen equipment safely and efficiently during service hours.
Cashier
McDonald's
Norfolk
06.2019 - 08.2019
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
Assistant Museum Educator
Virginia Air and Space Center
Hampton
12.2017 - 03.2019
- Assisted lead teacher in creating and implementing lesson plans for various subjects.
- Collaborated with other assistant teachers to develop engaging educational materials and resources.
- Facilitated small group activities to reinforce lesson concepts and promote active student engagement.
Marketing Specialist
PARAMOUNT BUILDERS, INC
Newport News
08.2017 - 11.2017
- Collaborated with cross-functional teams including sales, product development, and design to ensure consistent messaging across all channels.
- Successfully achieved sales targets by effectively pitching and selling products/services door-to-door.
- Demonstrated persistence and resilience in overcoming objections and closing sales during door-to-door interactions.
Assistant Receptionist
Newport News Police Department
Newport News
06.2016 - 08.2016
- Greeted and welcomed visitors, ensuring a positive first impression of the company.
- Scheduled appointments and maintained an organized calendar for multiple team members.
- Handled all incoming and outgoing mail, packages, and deliveries with accuracy and timeliness.
Education
Associate of Science - General Studies
University of Maryland-University College
Aldephi,MD12-2026
Software Engineering Certification - Software Engineering
App Academy
Online07-2025
Some College (No Degree) - Game and Interactive Media Design
Old Dominion University
Norfolk, VASkills
- Cypress
- React
- Customer service
- CSS animation
- Teaching
- HTML5
- Python
- Fraud
- Telemarketing
- Unreal Engine
- IT
- Software troubleshooting
- Front-end code review
- API integration for front-end development
- Powerpoint
- JavaScript
- HIPAA
- Dental terminology
- Customer support
- Computer skills
- Photoshop
- 5G
- Slack
- Responsive web design
- Front-end debugging
- Cross-functional collaboration
- Organizational skills
- Front-end deployment
- Data entry
- Sales
- Cleaning Experience
- Microsoft Visual Studio
- Typing
- Insurance verification
- Microsoft Office
- Microsoft Excel
- Unity
- Marketing
- Hospice
- Communication skills
- Adobe Photoshop
- Zendesk
- Chrome DevTools
- Microsoft Outlook
- Front-end code optimization
- User-facing feature development
- CPT coding
- Vite
- Retail sales
- Windows
- C#
- Front-end component design
- GitHub
- Front-end testing
- CSS
- Quality assurance
- Git
- ICD-10
- Redux
- Providing code feedback
- Microsoft Word
- Communications
- Medical office experience
- Analysis skills
- HRIS
- Time management
- Wireframing
- Responsive design
- NPM
- Grammar Experience
- E-commerce
- Medical billing
- Technical support
- Conveyor systems
- Codes compliance
- Power and hand tool use
- Mechanical aptitude
- Troubleshooting skills
Certification
Software Engineering, 07/01/25, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Professional
Mattress Warehouse
11.2024 - 10.2025
Web Level 2 CSR Agent
BroadPath
10.2023 - 07.2024
Medicaid Customer Service Representative
Aston Carter
09.2022 - 11.2022
Fraud Detection Analyst
Barclays
03.2022 - 08.2022
Lead Game Designer
N5e Team
12.2020 - Current
International Customer Service Agent
Alorica
10.2020 - 03.2022
Utility Worker
Aramark-ODU Dining Services
11.2019 - 03.2020
Cashier
McDonald's
06.2019 - 08.2019
Assistant Museum Educator
Virginia Air and Space Center
12.2017 - 03.2019
Marketing Specialist
PARAMOUNT BUILDERS, INC
08.2017 - 11.2017
Assistant Receptionist
Newport News Police Department
06.2016 - 08.2016
Associate of Science - General Studies
University of Maryland-University College
Software Engineering Certification - Software Engineering
App Academy
Some College (No Degree) - Game and Interactive Media Design
Old Dominion University