Rashieka Cole
Hampton
Summary
Dependable professional with over four years of experience in customer service. Recognized for exceptional listening skills and call control techniques, ensuring successful conflict resolution and enhanced customer relationships. Committed to delivering high-quality service and improving client engagement.
Overview
6
6
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Service Coordinator
Capital One
Hampton
11.2019 - Current
- Facilitate customer inquiries through phone communication.
- Demonstrate a strong customer focus, communicate effectively, demonstrate exceptional listening, questioning, call control and de-escalation techniques.
- Managed customer accounts using CRM software for efficient service delivery.
Education
Kecoughtan High School
Hampton, VirginiaSkills
- Customer relationship management
- CRM software utilization
- Call control techniques
- Account management
- Time management
- Strong communication
- Attention to detail
- Empathetic
- Decision making
- Organizational
- Dependability
- Training development
- Effective communication
- Conflict resolution
- Problem solving
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Coordinator
Capital One
11.2019 - Current
Kecoughtan High School