Rashiya Ruffin
Richmond
Summary
Well-qualified team member with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Leasing Specialist
Gumenick Properties
06.2023 - Current
- Managed tenant inquiries and coordinated property tours to enhance customer engagement.
- Conducted market analysis to optimize rental pricing and attract prospective tenants effectively.
- Facilitated lease negotiations and renewals, ensuring compliance with company policies and local regulations.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Collaborated with maintenance teams to ensure timely resolution of tenant requests, improving satisfaction levels.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
Leasing Agent
MAA
09.2021 - 07.2023
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Used Yardi to keep record of financial transactions and rental applications.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Scheduled various contractors to complete needed work on vacant and occupied units.
Receptionist
Glow Medspa
06.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Receptionist
Renewal Day Spa
05.2017 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Sales Associate
TJ Maxx, TJX Companies
10.2013 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Prepared large cash deposits with zero discrepancies.
Education
High School Diploma -
Huguenot High School
Richmond, VA06.2015
Skills
- Contract Closing
- Leasing Terms and Specifications
- Legal Issue Resolution
- Property Marketing
- Background Checks
- Sales and Marketing Aptitude
- Lease Renewals
- Organized Mindset
- Customer Service
- Business Strategies
- Fair Housing Policies
- Administrative Leadership
- Rent Collection
- Property Tours
- Sales Techniques
- Phone and Email Etiquette
- Customer Loyalty
Timeline
Leasing Specialist
Gumenick Properties
06.2023 - Current
Leasing Agent
MAA
09.2021 - 07.2023
Receptionist
Glow Medspa
06.2021 - 08.2021
Receptionist
Renewal Day Spa
05.2017 - 06.2021
Sales Associate
TJ Maxx, TJX Companies
10.2013 - 05.2017
High School Diploma -
Huguenot High School
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