Rashon Sloan
Virginia Beach,VA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise, and enhancing customer service and marketing initiatives. Known for strong communication skills, problem solving, multitasking and organizational abilities, and keen attention to detail, with experience in guest relations and service coordination. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Sales Associate
Goodwill
10.2024 - Current
- Greeting customers, answering questions about sizing, accessories, and assisting with locating merchandise.
- Processing sales, refunds, applying discounts.
- Accepting donations, sorting and preparing items for sale, and monitoring merchandise.
- Maintaining a clean and organized sales floor, stocking shelves, and rotating merchandise.
- Following store guidelines and procedures to handle cash transactions and security efficiently, ensuring accuracy in all financial exchanges.
- Communicating effectively with customers and supervisors.
- Checking bags and packages to ensure security.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
E-Commerce Owner
LUVR BOY FACTORIES
10.2020 - Current
- Set, enforced & optimized internal policies & optical solutions to maintain efficiency and responsiveness to demands from customers
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across clothing operations
- Improved profits by 87% by producing advertisements, strategic and tactical digital marketing strategies and e-commerce activities to bring in and drive new customer business
- Increased product reviews across platforms by better targeting and engaging customers.
- Managed all merchandising & manufacturing needs for the company, including Fashion & Graphic Design work, marketing, outsourcing, etc.
- Garnered over 2,000+ sales in the last 12 months & massed over 10,000,000+ views of content for the brand
Freelance Graphic Designer
Freelance
05.2015 - Current
- Used Adobe Creative Suite (Photoshop, Illustrator, InDesign) & Figma to create images and layouts for multiple projects while working numerous clients such as Depop, American Express, Universal Music Group, Interscope Records., & more.
- Creating visual / marketing content using Adobe Photoshop & Adobe After Effects for rollouts, campaigns, advertising, etc.
- Developed & evaluated creative design & trends for marketing packages and concepts, including print materials, branding, posters, banners and signs
- Cultivated positive relationships with thousands of clients by maintaining 98% satisfaction rate and finding creative solutions
- Uses printers, scanning and printing and scanning techniques & knowledge
- Make detail-oriented work while working in fast-paced manners & environments
- Demonstrated ability to take on various roles to provide range across projects while working alongside others
- Accepted guidance and constructive feedback, understood campaign strategy and drove deliverables following messaging and brand standards.
- Employed design fundamentals when selecting typography, image composition, layout and color in design work
- Massed a following of over 20,000 followers across both Instagram and Twitter
Personal Assistant
Ian Woods
04.2023 - 10.2024
- Conducted and coordinated scheduling for e-commerce drops of artwork, clothing, and other events
- Managed email and text message communications to coordinate events such as interviews, commissions, customer service of e-commerce drops, etc
- Preparing and editing documents, presentations, and reports
- Conducting research and gathering information for various projects or tasks
- Product assets and fashion ideas, sketches, mockups, etc.
- Prioritizing and managing multiple tasks and deadlines
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Claims Adjuster \ Customer Service Rep
GEICO
01.2023 - 05.2023
- Conduct and document reports involving accidents & damages of vehicles
- Determine and reach out to people involved in accidents about liability decisions of accidents
- Advise customers of coverages
- Contact and advise liability and claim updates to lawyers, insurance companies, etc.
- Set up body shop appointments and rentals for anyone needed
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
Front End Cashier
Harris Teeter
09.2019 - 11.2019
- Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
- Worked closely with cleaners to reorganize cleaning supplies and increase productivity. Participated in cross-functional team-building activities.
- Restocked office supplies and retrieved files for staff
- Answered incoming telephone calls, took down messages and provided information
- Handled inventory check-ins & stock / inventory merchandise.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Education
High School Diploma - Graphic Design
Green Run High School
Virginia Beach, VA06.2020
Skills
- Proficient in Microsoft Office Suite
- Exceptional guest and customer service
- Interpersonal and communication skills
- Collaborative team player
- Detail-oriented and adaptable approach
- Multitasking and problem-solving proficiency
- Organizational and administrative skills
- Professionalism in hospitality
- Sales and marketing expertise
- Building relationships
- Telephone skills and multi-line telephone systems
- Data entry and Appointment scheduling
- Typing speed, tech-savvy and technical support
- Graphic design
Timeline
Sales Associate
Goodwill
10.2024 - Current
Personal Assistant
Ian Woods
04.2023 - 10.2024
Claims Adjuster \ Customer Service Rep
GEICO
01.2023 - 05.2023
E-Commerce Owner
LUVR BOY FACTORIES
10.2020 - Current
Front End Cashier
Harris Teeter
09.2019 - 11.2019
Freelance Graphic Designer
Freelance
05.2015 - Current
High School Diploma - Graphic Design
Green Run High School
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