Raven Callis
Portsmouth
Summary
Highly-motivated Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. Detail-oriented and works well in a fast paced environment.
Overview
12
12
years of professional experience
Work History
Casualty Claims Representative
Countryway Insurance
Virginia
06.2025 - Current
- Handle auto, commercial, and farm policies using knowledge and skills to to effectively communicate and evaluate each claim.
- Investigated casualty claims, gathering statements, police reports, and supporting documentation for coverage and liability decisions.
- Evaluated policy language, determining claim validity, exposures, and appropriate next actions with consistent accuracy.
- Negotiated settlements with claimants, attorneys, and vendors while protecting policy interests and service standards.
- Documented claim files thoroughly, ensuring compliance with company procedures, state regulations, and audit requirements.
- Regularly participated in team meetings to discuss ongoing cases, strategize solutions, and share valuable insights from individual experiences.
Injury Adjuster
GEICO
VA
03.2020 - 06.2025
- Analyzed policy provisions, legal documents and medical records.
- Negotiated settlements with claimants, attorneys and other parties related to injury.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Maintained detailed records of all claim activities in a timely manner.
- Resolved injury claims for insureds by providing relevant policy details and excellent customer service.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Researched relevant case law to support coverage decisions.
Claims Adjuster
GEICO
VA
08.2017 - 03.2020
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Maintained accurate documentation of all claim activity within designated system.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
Key Holder
Piercing Pagoda
VA
06.2014 - 08.2016
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Skills
- Highly Motivated
- Data Analysis
- Coverage Assessments
- Claims Investigations
- Claims Processing
- Policy Investigations
- Risk Assessment
- Customer Service Skills
- Attention to detail
Timeline
Casualty Claims Representative
Countryway Insurance
06.2025 - Current
Injury Adjuster
GEICO
03.2020 - 06.2025
Claims Adjuster
GEICO
08.2017 - 03.2020
Key Holder
Piercing Pagoda
06.2014 - 08.2016