Raven Wyche
Chesapeake
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills,
excellent time management and problem-solving skills. Organized and dependable candidate
successful at managing multiple priorities with a positive attitude. Willingness to take on added
responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability
to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
CSR Call Center
DOMA Technologies
Virginia Beach
12.2023 - 05.2025
- Make outbound calls to facilities, so veterans can receive medical records to obtain disability.
- Updated databases with new and modified customer data.
- Kept department clean, organized and professional.
- Reviewed and documented patient medical records.
- Processed incoming requests for medical records promptly and accurately.
- Maintained accurate electronic medical records according to HIPAA standards.
- Performed accurate data entry into electronic medical records system.
- Reviewed medical records to ensure accuracy and completeness.
Labor
Great bridge garnment care
Chesapeake
06.2021 - 12.2023
- Reviewed, interpreted and communicated current and proposed legislation to determine applicability for regional areas.
- Developed and executed initiatives to improve environmental knowledge and awareness.
- Released reporting and record keeping to meet environmental regulations.
- Liaised with county departments to develop and maintain environmental-related programs, procedures and compliance tasks.
- Identified short- and long-term impacts of environmental remediation activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created and initiated approaches to increase sustainability for different areas.
CSR
Alorica
Virginia Beach
11.2020 - 06.2021
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy and angry customers.
Cashier/Customer Service Representative Team Lead
Walmart
Chesapeake
11.2015 - 01.2021
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06-2015
Some College (No Degree) - Medical Assistant
Centura College
Chesapeake, VASkills
- Electronic medical records
- Data entry
- HIPAA compliance
- Customer service
- Medical records processing
- Attention to detail
- Team collaboration
- Time management
- Organizational skills
- Process improvement
- Microsoft office expertise
- Multi-task management
- Inbound call management
- Data entry accuracy
- Professional phone voice
- Call center experience
- Critical thinking
- Excellent communication
- Data collection
Timeline
CSR Call Center
DOMA Technologies
12.2023 - 05.2025
Labor
Great bridge garnment care
06.2021 - 12.2023
CSR
Alorica
11.2020 - 06.2021
Cashier/Customer Service Representative Team Lead
Walmart
11.2015 - 01.2021
High School Diploma -
Indian River High School
Some College (No Degree) - Medical Assistant
Centura College